**Description** **You Lead the Way. We’ve Got Your Back.** With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other. Here, you’ll learn and grow as we help you create a career journey that’s unique and meaningful to you with benefits, programs, and flexibility that support you personally and professionally. At American Express, you’ll be recognized for your contributions, leadership, and impact—every colleague has the opportunity to share in the company’s success. Together, we’ll win as a team, striving to uphold our company values and powerful backing promise to provide the world’s best customer experience every day. And we’ll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong. **Join Team Amex and let's lead the way together.** The Network & Acquirer Solutions (NAS) team is at the heart of American Express. Each year, we power billions of transactions through our global payments network, serving our Issuing & Acquiring partners in more than 170 markets worldwide. We grow revenue by driving strategic, multi-year initiatives to deliver differentiated value to our merchants, partners and customers. The Product Enablement Team is part of the Partner & Product Enablement (PPE) organization within NAS and is responsible for the deployment strategy and operational requirements of our dynamic inventory of payment products including EMV, Tokenization, Debit, Digital Wallets, and Mobile Point of Sale. The successful candidate will serve as the central business contact to lead operational product requirements and drive speed to market, while balancing the critical need for controls and risk mitigation, for the NAS product portfolio. This person will develop a deep understanding of product initiatives and exhibit strong subject matter expertise in key policies and processes. **Responsibilities:** + Draft and socialize repeatable, scalable deployment requirements for several products including Digital Wallets across GMNS + Own several key parts of the Digital Wallet product sphere for PPE, including new Partner Wallet launches across different global markets + Take on full ownership of the Partner facing Engage tool for PPE organization – serving as across all relevant products on the platform and working closely with GMNS Customer Experience and Servicing + Lead PPE onboarding process uplift in partnership with the Partner Business Solution (PBS) team + Develop training collateral and test plans that can be leveraged to remove friction from the enablement process + Partner with key relevant stakeholders (e.g., Product Management, Operational Excellence, Technology, Production Support) to solution challenges and guide team through appropriate reviews & approvals (i.e. New Product Delivery, Network Policy Governance Council) + Collaborate closely with Regional Partner Enablement teams, PBS and PCG to determine appropriate management of global launches + Solicit customer and partner feedback on pain points and operational gaps and collaborate on product iteration to help solve for friction in the system + Influence cross-functional teams to ensure business alignment, requirements, and resourcing levels are optimal throughout plan + Lead process improvements and develop toolkits/resources to increase agility and speed to market + Provide thought leadership on post-mortems to optimize future launches **Qualifications:** + Strong project management and problem-solving skills, with an interest in working on new product suite functionalities/capabilities + Excellent relationship builder who can navigate a highly cross-functional role and quickly develop strong relationships with partners across the organization + Experience writing user stories and defining support documentation for products + Interest in new payments technology, innovation, and customer experience + Familiarity with the American Express payment product suite a plus + Bachelor’s degree required **Qualifications** Salary Range: $60,000.00 to $110,000.00 annually bonus benefits The above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors. Employment eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for these positions. We back our colleagues and their loved ones with benefits and programs that support their holistic well-being. That means we prioritize their physical, financial, and mental health through each stage of life. Benefits include: + Competitive base salaries + Bonus incentives + 6% Company Match on retirement savings plan + Free financial coaching and financial well-being support + Comprehensive medical, dental, vision, life insurance, and disability benefits + Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need + 20 weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy + Free access to global on-site wellness centers staffed with nurses and doctors (depending on location) + Free and confidential counseling support through our Healthy Minds program + Career development and training opportunities For a full list of Team Amex benefits, visit our Colleague Benefits Site . American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually. US Job Seekers/Employees - Click here to view the “Know Your Rights” poster and the Pay Transparency Policy Statement. If the links do not work, please copy and paste the following URLs in a new browser window: https://www.dol.gov/agencies/ofccp/posters to access the three posters. **Job:** Product **Primary Location:** US-New York-New York **Schedule** Full-time **Req ID:** 25000720