Associate, Digital Review Team Senior Analyst – Santa Ana, Costa Rica

Are you ready to join an advanced team that customers depend on to prevent fraudulent transactions? Are you ready to unleash your potential in a global company that moves money for better?  Join Western Union as an Associate, Digital Review Team Senior Analyst French Speaker.

Western Union powers your pursuit.

We are looking for someone who would be part of the Digital Review Team as an Associate, Digital Review Team Senior Analyst French Speaker responsible for analyzing digital transactions in Western Union.

Role Responsibilities

Analyze digital transactions to make sure that no fraudulent activity is involved. Communicate with Western Union customers as needed (incoming and outbound calls) to verify details regarding specific money transfers and ask them for required documentation as needed ensuring that Compliance regulations are met . esolve problems and make high level decisions that impact customer’s experience. After completing our training program, you will successfully identify and prevent financial fraud, money laundering, and/or terrorist finance. Handle high level projects based on business needs aligned to the corporate strategy.

Role Requirements

Minimum of 1 year's experience in Risk/Fraud/Anti-money Laundering Departments. For such a detail-oriented role we need you to be a self-motivated team player who is focused on giving the highest level of customer service via phone, have strong analytical skills and very attentive to detail. Proactive, independent individual with the ability to focus on the task at hand. We require you to be fluent in English, written and verbal (81% – B2+). Strong ability to multitask using internal database systems, capable of making independent decisions with a results-oriented approach, and adaptability to work both individually and within a team. Be able to work on weekends (if needed). Ability to work under pressure and team player. Intermediate skills in Microsoft Excel required.

We make financial services accessible to humans everywhere. Join us for what’s next.

Western Union is positioned to become the world’s most accessible financial services company —transforming lives and communities. We’re a diverse and passionate customer-centric team of over 8,000 employees serving 200 countries and territories, reaching customers and receivers around the globe. More than moving money, we design easy-to-use products and services for our digital and physical financial ecosystem that help our customers move forward.

Just as we help our global customers prosper, we support our employees in achieving their professional aspirations. You’ll have plenty of opportunities to learn new skills and build a career, as well as receive a great compensation package. If you’re ready to help drive the future of financial services, it’s time for Western Union. Learn more about our purpose and people at https://careers.westernunion.com/.

Benefits

You will also have access to short-term incentives, multiple health insurance options, accident and lifeinsurance, and access to best-in-class development platforms, to name a few ( https://careers.westernunion.com/global-benefits/). Please see the location-specific benefits below and note that your Recruiter may share additional role-specific benefits during your interviewprocess or in an offer of employment.

Your Costa Rica- specific benefits include:

Asociación Solidarista In house company doctor services Transportation services options Referral Program award Employee Resource Groups (ERG) and committees to volunteer with Pan American Medical and Life insurance Cafeteria Discounts

Our hybrid work model

Western Union values in-person collaboration, learning, and ideation whenever possible. We believe this creates value through common ways of working and supports the execution of enterprise objectives which will ultimately help us achieve our strategic goals. By connecting face-to-face, we are better able to learn from our peers, problem-solve together, and innovate. 

Our Hybrid Work Model categorizes each role into one of three categories. Western Union has determined the category of this role to be Hybrid. This is defined as a flexible working arrangement that enables employees to divide their time between working from home and working from an office location. The expectation is to work from the office a minimum of three days a week.

We are passionate about diversity. Our commitment is to provide an inclusive culture that celebrates the unique backgrounds and perspectives of our global teams while reflecting the communities we serve. We do not discriminate based on race, color, national origin, religion, political affiliation, sex (including pregnancy), sexual orientation, gender identity, age, disability, marital status, or veteran status. The company will provide accommodation to applicants, including those with disabilities, during the recruitment process, following applicable laws.

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Estimated Job Posting End Date:

01-21-2025

This application window is a good-faith estimate of the time that this posting will remain open. This posting will be promptly updated if the deadline is extended or the role is filled.