The Associate, HR Shared Service, working under close supervision, is responsible for supporting the administration of resolutions to HR issues, including employee inquiries, benefits administration, onboarding, offboarding, compliance, and employee data management, with diligence and consistency in a timely manner. The role supports the administration of company policies and procedures related to HR operational day-to-day tasks such as managing HR data, specifically pertaining to employee data, assignment changes, Oracle records, and staffing compliance. The role also supports the maintenance of accurate and confidential records and data related to HR matters.

Education:

Bachelor’s Degree (optional) in Human Resources, Organizational Development, or any other related discipline or commensurate work experience. Native English or fluent required. 

Experience:

 0 years of work experience in HR, preferably with experience in customer service.

Work Requirements:

Involves occasional (defined as one-third or less of the time) lifting of no more than 10 pounds at a time. Work is performed primarily in a seated position and entails no significant stooping, standing, climbing, walking, etc. Many sedentary jobs require good use of the hands and fingers for repetitive hand-finger actions. Working conditions occur within low to moderate noise levels related to the use of standard office or classroom equipment.

This description outlines the general nature and scope of work typically performed in this job. It is not intended to be an exhaustive list of all duties, responsibilities, knowledge, skills, work requirements, etc. It may vary slightly based on business or geographic needs and is subject to being reviewed and updated periodically.

Manage incoming calls and service request tickets and respond to employee or people leader inquiries. Supports in preparing the administrative documents for the resolution of HR issues, including employee inquiries, benefits administration, onboarding, offboarding, compliance, and employee data management, with consistency in a timely manner in compliance with laws and established company policies. Provides hiring and staffing support, including handling job posting requests, compensation approval requests, offer letter preparation, organization announcements, etc. Identifies roadblocks to task completion and effectively brings them to management for resolution. Supports in monitoring the HR Shared Service KPIs such as first contact resolution rate, employee satisfaction score, the accuracy of employee data, etc., to ensure effective experiences by recording data as per specified formats. Assists in ensuring proper preparation of materials to process HR subfunctions across the lifecycle, including employee onboarding, benefits administration, interview scheduling, onboarding, and resolving employee inquiries. Maintains a record of associated timelines for these tasks to ensure efficiency and adherence to established processes. Supports in assisting other HR functions with transactions related to payroll, offer requests, employee onboarding, data maintenance, and HR data reporting. Supports in managing rigorous data management practices, specifically related to employee data/assignment changes, Oracle records, and staffing compliance, as per established policies, and procedures in compliance with relevant legislation, leading to the organizational objective of delivering efficient and effective HR services. Supports solving routine problems and continuously improves customer experience, ensuring a positive and efficient interaction with HR services. Assists with the maintenance of accurate and confidential records and data that are essential for compliance with relevant laws, regulations, and company policies. Assists with internal communications, including email communications and internal web postings, to disseminate essential HR-related information. Supports with the maintenance of a compliance library for the HR Shared Service team. Develops awareness of various internal and external learning resources, staying up to date with HR best practices and industry trends.