The Associate, Customer Intelligence & Operations (Internal Collections) is responsible for the collection management of auto loans, personal loans, credit cards and overdrafts. Achieving this payment collection by contacting the client telephonically. Position works on-site in Bayamon, PR. MAIN DUTIES & RESPONSIBILITIES: + Determine which factors are affecting the debtor’s responsibility to keep the account up-to-date; offering counsel about all the alternatives the institution offers in order to regularize his or her debt. + Receives the clients credit or cash payments, prepares their receipts and processes the payment’s, on the day same day it is received, in Oriental Bank’s internet payment system. + Transcribes all of the payment collections performed in the collection information system. + Prepares maintenance documents in order to update the client’s information on the system. Such as the residency address, work address and/or telephone changes. + Develops daily production report. + Offers his or her direct supervisor recommendations, in relation to accounts that were adjusted based on the clients economic conditions and the unit’s risk. + Discusses with his or her supervisor the cases that have not been resolved in order to determine the best course of action. + Document in the internal collection adjuster work tool everything related to his or her client interaction. Detailing the interaction with the client, the obtained result of the client’s approach, payments received, etc. Will also document the adjuster’s handling result, for those collection adjuster’s in training whom do not have access and/or any collection adjuster who has a medical restriction that prohibits the programs use. + Identify the problems that affect the payment handling and collection, such as missing clients, units ceded to a third party or broker, etc. + When there is a third party involved, collect all of the necessary information. + Other duties may be assigned. EDUCATION AND EXPERIENCE: + Associate’s Degree in Business Administration, Finance, Accounting or any other related area from a qualified institution. + Two (2) years experience in jobs related to money collection. + Minimum education and experience required can be substituted with the equivalent combination of education, training and experience that provides the required knowledge skills and abilities. + Knowledge of Federal and State Regulations, Procedures and Policies that regulate auto loans. + Effective technical and practical knowledge regarding payment collections. + Procedural and policy knowledge regarding the auto loan’s overdue payments collection. + Excellent presentation, communication and writing skills. + Able to understand and follow written and verbal instructions. + Ability to act and handle difficult situations. + Treats delicate situations respectfully and discreetly. + Solves mathematical calculations swiftly and accurately. + Manages and operates the Collections Information System, calculators, and other office equipment. + Capable of exerting analysis, problem resolutions, detail-oriented and execute various task simultaneously, while maintaining the quality standards. Oriental is an Equal Opportunity Employer ( EEO Employer / Affirmative Action for Females / Disabled / Veterans ) Recruitment Privacy Statement (https://orientalbank.com/assets/pdfs/recruitment\_privacy\_policy\_statement.pdf) Compliance Posters This may be the opportunity to change your life and take your career to the next level. Oriental is a great place to work, grow and develop. Each employee is key in the company's success. Our team consists of an excellent group of people and we believe you could be one of them. We offer you the opportunity to work and be part of an organization that is dedicated to progress. We offer diverse employment opportunities that go from internships to executive positions. We recognize that our employees are the most important asset of our company, which is why we foster an environment of collaboration, based on trust and mutual respect. Our selection process promotes equal employment opportunity and does not discriminate on grounds of sex, color, age, social status, religious beliefs, veteran status or disability. Included is reference material including our recruitment privacy policy and any relevant labor laws we abide to: Compliance_Posters / Labor Laws (https://orientalbank.com/assets/pdfs/compliance\_posters.pdf) Recruitment Privacy Policy Statement Esta puede ser la oportunidad que cambie tu vida y lleve tu carrera profesional a otro nivel. Oriental es un gran lugar para trabajar, crecer y desarrollarse. Cada empleado es nuestro factor clave en el éxito de la compañía. La mejor gente del mundo trabaja aquí y creemos que podrías ser uno de ellos. Oriental te ofrece la oportunidad de trabajar y ser parte de una organización que se dedica al progreso. En Oriental ofrecemos diversas oportunidades de empleo, que van desde internados hasta puestos directivos. Reconocemos que nuestros empleados son el activo más importante de nuestra compañía, es por esto que fomentamos un ambiente de colaboración, basado en la confianza, el respeto mutuo, al valorar las diferencias de cada empleado. Nuestro proceso de selección es uno que promueve la igualdad de oportunidades en el empleo y no discrimina por razón de sexo, color, edad, condición social, creencias religiosas, condición de veterano o incapacidad. A continuación material de referencia incluyendo nuestra política de privacidad y leyes laborales aplicables: Afiches de Cumplimiento/ Leyes Laborales (https://orientalbank.com/assets/pdfs/compliance\_posters.pdf) Política de Privacidad de Reclutamiento