Would you like a role focused on digital transformation within Fraud & Financial Crime operations? 

As an Associate ,Operation, Strategy and Delivery, Fraud & Financial Crime,  you will play a pivotal role in driving excellence across all our functional areas, ensuring seamless integration of transformative changes within our operations. 

Your expertise in analysing performance data will empower you to provide insightful recommendations that enhance our overall performance and elevate staff experience. You will be a key influencer, guiding operational leadership to successfully implement necessary changes. 

Additionally, you will ensure our readiness for critical transitions, supporting us in operationalizing and embedding these changes to sustain high performance. Join us in this dynamic role where your contributions will make a significant impact on our success and growth.

Job Responsibilities

Driving transformation across all functions within Fraud & Financial Crime Operations by designing, developing, implementing and overseeing the framework through ensuring its process, tools and reporting are compliant with the firm wide policy while being forward thinking.  Owning performance insight, identifying and highlighting wider business opportunities that deliver tangible performance impact on key operational KPIs. Creating plans which will guide a consistent performance approach across all functions in line with Head of and Divisional Lead accountabilities. Working in partnership with 1st and 2nd line of defence teams, ensuring all initiatives and plans are agreed, signed off and planned for throughout the year. Creating deep dive case studies to illustrate complex Fraud & Financial Crime projects and actions being taken to address them.  Tracking and presenting findings on our trends and opportunities to deliver an enhanced Fraud & Financial Crime Operation, consulting with  Leadership, Planning . Controls teams across the business. Building out Monthly Business Review insight packs, in line with Functional key messages for senior audiences 

Required qualifications, capabilities and skills

Relevant experience working with operational processes & procedures  Strong understanding of processes improvement  Ability to feedback and influence business and senior stakeholders.

Preferred qualifications, capabilities, and skills

Banking/Financial Services & Contact Centre experience  Experience in change management.  Experience of reporting, analysis, and insight of data trends  Experience in translation of data analysis into valuable operational insight.

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