Associate, Planning & Scheduling Workforce Management (WFM) (https://jobs.concentrix.com/job-search/?category=Workforce Management (WFM)) Location Medellín, Colombia Apply Now (https://apply.concentrix.com/global/en/apply?jobSeqNo=CONCGLOBALR1507617EXTERNALENGLOBAL&step=1&utm\_source=none) Job Title: Associate, Planning & Scheduling Job Description Associate, Planning & Scheduling The Work Force Management (WFM) involves effective operational planning & execution including Capacity, Scheduling & Real-Time monitoring. Creating and managing staff schedules to accomplish a particular task on a daily/hourly basis. The WFM function helps in decision making regarding revenue roadmap, focus on critical metrics and efficiency improvement for accounts/organization. Job Description: Associate, Planning & Scheduling Essential Functions/Core Responsibilities • Analyze staffing/volume trends and operational performance dashboards in order to provide recommendations in short term staffing plans for assigned business in an accurate and timely manner. • To collaborate with various business units, quality and training to schedule the necessary training, and associate coaching to ensure the company’s commitment towards quality. • To review the current processes of scheduling and staffing and uncover the potential opportunities of improved efficiency. • Consult with operations to develop staffing requirements by setting thresholds for overhead, time-off, overtime, and absences. • Identify schedule/plan changes in relevant databases and escalate issues as appropriate. • Maintain various WFM tools and set ups e.g. IEX etc. • Collaborate with other WFM departments like real time and scheduling to constantly review and improve the health of business and increase profitability. Candidate Profile/Skills • Bachelor's degree in related field from a college or university with two to four years of relevant WFM/Scheduling experience. • Strong communication skills, both written and verbal. • Highly Proficient in Microsoft Office tools. • Strong attention to details needed. • Understanding of the financial impact of all decisions made within WFM. • Solution driven and result oriented mindset. • Highly Proficient in Microsoft Office tools. • Demonstrated ability to multi-task, prioritize, and meet timelines on deliverables. • Self-starter, sense of urgency, and works well under pressure. • Highly professional and able to develop strong business partnerships. • Hands on experience on any one or more WFM tools like IEX/Avaya is must. Career Framework Role • Requires knowledge and experience in own discipline, still acquiring higher-level knowledge and skills. • Analyzes possible solutions using standard procedures and principles. • Builds knowledge of the organization, processes and customers. • Solves a range of straightforward problems. Receives a moderate level of guidance and direction. Location: COL Medellin -Proyecto FIC 48, #18A-14 Language Requirements: English, Spanish (Required) Time Type: Full time **If you are a California resident, by submitting your information, you acknowledge that you have read and have access to theJob Applicant Privacy Notice for California Residents (https://www.concentrix.com/resource/job-applicant-privacy-notice-for-california-residents/)** Apply Now (https://apply.concentrix.com/global/en/apply?jobSeqNo=CONCGLOBALR1507617EXTERNALENGLOBAL&step=1&utm\_source=none)