Job Title: Associate, Real Time Management Job Description **Essential Responsibilities:** + Work closely with operations management to maintain the level of efficacy our clients are expecting. SL, OCC, Line Adherence, etc. + Work closely with client to address schedule changes/concerns. + Analyse staffing at the postmortem and intraday level to drive decision making. + Work closely with other WFM teams to drive delivery results + Monitor Realtime adherence using tools available, IEX, CMS, Verint, Aspect RTA etc. + Update schedules as needed, Adjust Breaks/Lunches for better performance. + Participate in relevant meetings. + Provide input to stakeholders and drive labor management + Interact with Client Command Centers, Work Force Management Groups, Technology & Network Services Teams. + Handle CNX Internal Customers. **Desired Skills** + Good analytical, numerical and problem-solving skills. WFM-RTA experience - preferred. + High proficiency in Microsoft Excel Preferred. + Must possess effective organizational and time management skills with the ability to multitask proficiently. + Must be able to respond quickly and logically in a fast-paced environment, making accurate decisions under pressure. + Strong team building and leadership skills, including strong logical thought processes. + Excellent written and verbal communication skills required to interact with internal stakeholders and client representatives. + Ability to work self-reliantly with minimal supervision, meeting multiple deadlines in a high-pressure environment. Location: PHL Work-at-Home Language Requirements: Time Type: **If you are a California resident, by submitting your information, you acknowledge that you have read and have access to the Job Applicant Privacy Notice for California Residents (https://www.concentrix.com/resource/job-applicant-privacy-notice-for-california-residents/)**