Job Title: Associate, Real Time Management Job Description The Associate, Real Time Management is responsible for managing the intraday performance of one program or line of business within a Call Center environment. This position will utilize monitoring systems to ensure appropriate staffing levels and agent availability to meet client expectations and Concentrix scheduling standards. **Essential Functions/Core** **Responsibilities** • Distributes accurate and timely agent schedules • Inputs intraday corrections and exceptions into systems for agent time off and absences • Monitors inbound volume for unusual activity to ensure staffing needs are met • Recognize abnormal scheduling issues and escalate as necessary • Initiates and coordinates trouble tickets and escalate issues as required • Prepares standard and ad hoc reports for agent availability effectiveness • Monitors and resolves agent availability concerns via face-to-face communications, phones, and messaging applications with agent(s) and command center **Candidate Profile** • Associate's degree in related field with one to three years of relevant experience preferred • Proficient in Microsoft Office • Proficient in resource scheduling/intraday management applications preferred • Ability to multi-task and meet timelines on deliverables • Effective communication skills, both written and verbal • Detail oriented • English proficiency level B2 **Internal Applicants must also comply with:** • **Have 6 months in current role** • **No more than 3 Estart Points and no active DAs in the past 6 months** • **Please attach your resume in Workday** **\#LATAMCNX** Location: COL Bogata - Plaza Titan Language Requirements: English (Required) Time Type: Full time **If you are a California resident, by submitting your information, you acknowledge that you have read and have access to the Job Applicant Privacy Notice for California Residents (https://www.concentrix.com/resource/job-applicant-privacy-notice-for-california-residents/)**