REQ9398 Associate, Resorts Services (Open)

POSITION SUMMARY:

The Associate, Casino Services plays an important role in heart of house Business Development team. The Associate, Casino Services is responsible to contact the targeted / potential businesses or private individual player by telephone in order to promote City of Dreams Casino Marketing packages or services. Assist the hospitality / client services team on making any necessary prearrangement and requests for the players (i.e. reservations, travel arrangement) to ensure the hassle-free travel of the players.

PRIMARY RESPONSIBILITIES:

Have full understanding of products, make strategically outbound and inbound telemarketing call (operate 24 hours);Prearrange and coordinate with respective department / team to arrange the accommodations and requests for the expected arrival players (i.e., Room reservations, travel arrangement, F&B)Scheduling and rostering of Business Development TeamHandle administrative activities in a timely and complete manner;Assist in performing periodic data analysis and reporting to discover the trends and members’ preference;Assist arranging event settings for premium playersWorks with related departments to ensure the hassle-free stay for premium playersPerform any other duties or projects as assign by Assistant Manager, Casino Services

KEY PERFORMANCE INDICATORS:

As agreed with the Company

QUALIFICATIONS:

Experience

One year or above relevant experience in sales and promotion field, preferably in casino marketingPrevious telemarketing sales or outbound sales is an advantageDisplays a high commitment to improving customer serviceMotivates others to achieve business objectives and common goalsEncourages people to work as a teamAdopts and implements new approaches and practices to meet changing circumstances

Education

Tertiary Qualifications

Skills / Competencies

Computer literateExcellent interpersonal and communication skills in English and Cantonese essential, Mandarin highly regardedAbility to converse in foreign language(s) will be an added advantagePleasant and mature dispositionAble to define problems, collect data, establish facts, and draw valid conclusionsAble to work under pressure and result drivenHas strong organizational and time management skillsHas strong phone presenceA team player