Job Title: Associate, Sales Support Job Description This Virtual Customer Support Specialist role is responsible for servicing the inbound que pertaining to SAP store listed products via: •Live chat •Incoming Tickets In addition, the role is responsible for demonstration of required products to SAP potential customers via conference call. **Responsibility/Activity** + Escalate clients' requests and complaints to appropriate channels. + Update clients about their requests and complaints status accordingly + Gather client's feedback, identify problem trend and report to supervisor for discussion or + Resolve and accurately log customer's post-sale requests with the highest level of professionalism. + Services may include responding to general order status and delivery queries, expediting Escalating issues which are beyond the training level provided. + Provide full support to end user following protocols agreed between Webhelp and our client focusing on quality and appropriate communication. + Engage with internal & external parties to understand requirements for execution REQUIRED SKILL (MUST) + Minimum 3 years’ experience in Technical support and Customer Service + Have understanding about E-commerce + Understand Software and Hardware + Excellent verbal and written communication skills in English + Education level: Diploma and above + Minimum 2 years’ experience in IT or relevant experiences + Be familiar with the Computer and Laptop + Able to support APJ hour : 8am - 5pm + Basic knowledge about Excel + Knowledge on Javascript and/or Cloud Development + Have sales representative experience. + Having technical customer support is an advantage. + Basic mathematical skills Location: MYS Kuala Lumpur - Menara Exchange 106, Level 6, Lingkaran TRX, Jalan Tun Razak Language Requirements: English Time Type: Full time **If you are a California resident, by submitting your information, you acknowledge that you have read and have access to the Job Applicant Privacy Notice for California Residents (https://www.concentrix.com/resource/job-applicant-privacy-notice-for-california-residents/)**