Provide project leadership and delivering solutions to customers.
Maintain project schedules and reports to Integration Lead, team leads and manager.
Works closely with project team members to organize project tasks to be carried out as part of analysis and development and ensures they are completed within project timelines.
Reviews project plans daily, prepares and submits status reports, monitors project deliverables, and communicates to management any issues that may impact the team s delivery.
Collaborates with project teams and various internal stakeholder groups on an ongoing basis to ensure projects are delivered on time, within budget, adhere to high quality standards, and meet customer expectations.
Works with project team to identify and assess project risks and issues.
Takes a disciplined approach to managing project issues and risks.
Solicits feedback and guidance of Optum s standard methodologies, tools, and best practices from team leads, project managers, leadership, and project team members.
Accountable for seeking learning opportunities to continuously develop professional/technical knowledge which will be useful in current position and/or career aspirations.
Responsible for relationship management with key business partner contacts and project team.
(1.) To ensure that callsor chats are addressed within agreed SLAs (2.) To resolve escalations in a timely manner adhering to the process and quality compliance (3.) To maintain attendance, leave reports , breaks and shift rosters (4.) To update knowledge base through accurate documentation and disseminating knowledge from analyses and reports prepared to team for facilitating effective performance of responsibilities (5.) To perform adhoc analyses, SIP activities and infrastructure management (6.) To ensure postive customer satisfaction and feedback