Energize your career with one of Healthcare s fastest growing companies.

You dream of a great career with a great company where you can make an impact and help people. We dream of giving you the opportunity to do just this. And with the incredible growth of our business, it s a dream that definitely can come true. Already one of the world s leading Healthcare companies, UnitedHealth Group is restlessly pursuing new ways to operate our service centers, improve our service levels and help people lead healthier lives. We live for the opportunity to make a difference and right now, we are living it up.

This opportunity is with one of our most exciting business areas: Optum a growing part of our family of companies that make UnitedHealth Group a Fortune 6 leader.

As an Associate Technical Support Analyst, you would work as a part of the Desktop Services team, providing both remote and on-site technical support to several sites located throughout the Dallas, TX area.

Primary Responsibilities:
Provide Level 2, Desktop Support, troubleshooting hardware and software issues on desktop, laptop and tablet computers
Use remote control tools to assist off-site users when needed
Configure, deliver, and install new computers and peripherals for new hires
Provide detailed and accurate documentation on incidents and service requests worked within ticket tracking system
Prioritize workload based on service level agreements
Act as a technical resource to others to resolve problems or issues
Anticipate customer needs and proactively identify solutions
Plan, prioritize, organize and complete work to meet established objectives


Required Qualifications:
High School Diploma or GED Equivalent
3 or more years of experience as a Desktop Support Technician
3 or more years of experience with PC operating systems
3 or more years of experience in a customer service role
3 or more years of Technology Support experience
3 or more years of experience with MS Office (including Outlook, Word, Excel and PowerPoint)
Must have reliable transportation
Must be able to lift up to 50 pounds of computers or other IT equipment

Preferred Qualifications:
Bachelor's Degree or higher level of education preferred
CompTIA A+ Certification preferred
Experience with Networking Principles, Internet Protocol Suite (TCP/IP), Local Area Networks (LAN) and Wide Area Networks (WAN)


Technology Careers with Optum. Information and technology have amazing power to transform the health care industry and improve people's lives. This is where it's happening. This is where you'll help solve the problems that have never been solved. We're freeing information so it can be used safely and securely wherever it's needed. We're creating the very best ideas that can most easily be put into action to help our clients improve the quality of care and lower costs for millions. This is where the best and the brightest work together to make positive change a reality. This is the place to do your life's best work.(sm)


Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity/Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.

UnitedHealth Group is a drug-free workplace. Candidates are required to pass a drug test before beginning employment.


Job Keywords: Help Desk, Technical Support, Desktop Support, Customer Service

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