Standard Job Profile: Senior IO Engineer

Positions in this function design, engineer, and manage the organization's infrastructure and operational platforms. This role must understand functional and non-functional requirements to ensure they can be achieved through system design and engineering to meet the needs of the customers. Work closely with business and technology stakeholders to develop roadmaps for their respective technology portfolios, resolve cross-system and domain dependencies, ensure effective integration among the services offered to the end customer, and efficient usage of infrastructure and operational platforms. Monitor technological advancements and industry trends to influence company standards and ensure that solutions are continuously improved and maintained through product management practices, including recommendations to invest in a solution or retirement of redundant or out-of-date systems. Understand the interactions between systems, the applications and services hosted, and evaluate the impact of changes and additions. Perform analysis on existing systems to ensure performance and reliability, enhance scalability, meet security requirements, and interoperable and maintainable technology portfolio.

Primary Responsibilities:
Manage infrastructure and operational platforms to ensure optimal performance and availability
Respond to and resolve infrastructure incidents
Design and build solutions to support business system
Assesses and interprets customer needs and requirements.
Identifies solutions to non-standard requests and problems.
Solves moderately complex problems and/or conducts moderately complex analyses.
Works with minimal guidance; seeks guidance on only the most complex tasks.
Translates concepts into practice.
Provides explanations and information to others on difficult issues.
Coaches, provides feedback, and guides others.
Acts as a resource for others with less experience.
Serves as a resource to others.
Has responsibility and capability to work multi-platforms
Interprets policies and applies experience
Troubleshoot complex Incidents and develop skills for future
Technologies
Preferred Qualifications:
Undergraduate degree or equivalent experience.
2 to 4 years relevant experience
Demonstrates knowledge in all areas of networking, storage, compute and virtualization
Designs and documents technical solutions required to support complex business system and /or integrations
Define and drive observability metrics and SLO s
Infrastructure/Platform lifecycle management (the lifecycle of an infrastructure asset from planning, through operation, and disposal or end-of-life)
Capacity optimization and resource forecasting
Assesses design and proposes options to ensure solution meets business needs in terms of security, scalability, reliability and feasibility



(1.) To adhere to quality standards, regulatory requirements and company policies (2.) To ensure positive customer experience and CSAT through First Call Resolution and minimum rejected resolutions or Reopen Cases (3.) To participate or contribute on EN business in creation of proposals to drive Service improvement plans. (4.) To independently resolve tickets and esnure that the agreed SLA of ticket volume and time are met for the team. (5.) To provide support for on call escalations orL3 level support and doing incident and problem management (6.) Work on value adding activities such Knowledge base update and management, Training freshers, coaching analysts and conducting interviewsorparticipation in hiring drives.