Candidate Requirement · Should have an experience on voice accounts; but those with non-voice experience can still apply if they have excellent communication skills. · Excellent communication and teamwork skills required. · Strong interpersonal skills – ability to inspire teamwork at all levels. · Ability to identify member/customer concerns & provide real-time problem-solving interventions. · Provide creative, “outside the box” solutions. · Ability to multitask - documenting the interaction while on the call with the member/customer. · Can render overtime work when needed. Candidate Requirement · Should have an experience on voice accounts; but those with non-voice experience can still apply if they have excellent communication skills. · Excellent communication and teamwork skills required. · Strong interpersonal skills – ability to inspire teamwork at all levels. · Ability to identify member/customer concerns & provide real-time problem-solving interventions. · Provide creative, “outside the box” solutions. · Ability to multitask - documenting the interaction while on the call with the member/customer. · Can render overtime work when needed. SHS Graduate / Second Year College Undergrad for High School (old curriculum) Preferably with minimum of 6 months experience in the call center/ BPO Applicants with no call center experience may still be considered based on skills required for the job. Excellent communication and teamwork skills required. Strong interpersonal skills – ability to inspire teamwork at all levels. Ability to identify member/customer concerns & provide real-time problem-solving interventions. Provide creative, “outside the box” solutions. Ability to multitask - documenting the interaction while on the call with the member/customer.