Handle oubound calls to process which deals with medical staff/doctors Supports research and data validation Deliver excellent customer service and ensure customer satisfaction in all calls Ensure accurate documentation of each call Attend to customer queries, concerns and complaints and provide first time call resolution Escalate calls to proper parties following proper protocols Ensure compliance to all company policies and procedures Keep oneself updated, aware of, and compliant to all Company policies and procedures which include Information Security Management Systems Keep all company information which includes customer information confidential and secured Behavioural - interpersonal and influence management skills , Behavioural - Knowledge of Customer's Culture. , Domain - Domain knowledge / Customer Centricity / Commitment Worked in service Industry Experience of 6 months and above desirable. Experience in call center will be an advantage. Healthcare experience will be an added advantage Decent communication proficiency is required Provider Inbound