Role Purpose Assist our community and help resolve inquiries empathetically, accurately and on time Become and remain knowledgeable about Customer products and community standards Make well balanced decisions and personally driven to be an effective advocate for our community Strong interpersonal skills, verbal and written communication skills and most importantly empathy Display a strong bias to doing what’s right for our community in supporting Customer’s mission to #ShipLove Investigate and resolve issues that are reported on Customer such as requests for account support and reports of potentially abusive content Respond to user inquiries with high quality, speed, empathy and accuracy Use market specific knowledge, signals and insights to spot and scope scalable solutions to improve the support of our community of users Gather, analyze and utilize relevant data to develop ways to improve the overall user experience on the site Enforce Customer’s Terms of Use by carefully monitoring reports of abuse on the site Review the reported content within agreed turnaround times and standards of quality Identify inefficiencies in workflows and suggest solutions Recognize trends and patterns, and escalate issues outside the company policy to the global team Senior Highschool Graduate Associate Graduate or Undergraduate at least 2nd year College with no back subjects and failing grades College Graduate with minimum 1 year work experience (any industry) Content Management