Responsible to respond to inbound inquiries from providers and members on Eligibility and Benefits (medical and behavioral health), Claims Inquiry , Provider Inquiry pre-authorization Answer calls coming from potential and enrolled members of a US healthcare insurance company. These calls are mainly on customer service - providing formation, requesting for help, following up on a previous concern, exploring new plans, cancelling existing plans, filing for appeals and/or grievances. Must be willing to work within US Office Hours (EST to PST) - in shifting schedules Must be willing to work onsite (Gagfa Building, Cebu City) Must be willing to work on select weekends / client holidays as may be required by the business Computer literate (MS Programs mainly) Trainable / has experience in customer service Good communication skills Mathematical ability Good analytical skills Typing speed of min 30 wpm with 90% accuracy