Gurgaon, Haryana, India
52 days ago
Associate
Why SoftwareOne? SoftwareOne is a leading global software and cloud solutions provider that is redefining how companies build, buy and manage everything in the cloud. By helping clients to migrate and modernize their workloads and applications – and in parallel, to navigate and optimize the resulting software and cloud changes – SoftwareOne unlocks the value of technology. The company’s 8,900 employees are driven to deliver a portfolio of 7,500 software brands with sales and delivery capabilities in 90 countries. Headquartered in Switzerland, SoftwareOne is listed on the SIX Swiss Exchange under the ticker symbol SWON. Visit us at https://www.softwareone.com/en The role You will be a guide and motivated Professional, ideally with several years of meaningful experience in a customer-facing support function who possesses an outstanding balance of technical depth and good interpersonal skills. If you have the experience/knowledge required, you have the chance to join the team as they help individuals and businesses lead their infrastructures and applications. As part of the Delivery Team, team will be responsible for ensuring that incidents are fulfilled against relevant service level agreements and customer expectations. Working as part of a coordinated team as a support engineer you will typically receive tickets from our MVPS (Multi Vendor Outstanding Support) customers out the DACH area. You will be solved the most sophisticated issues within the Microsoft Windows & Azure platforms and will need all your extensive experience and technical knowledge. You will need to work with the customer to ensure you have all the relevant information available to resolve the incident. You will also be encouraged to pass on your knowledge in resolving the case with the more junior members of the team and provide some mentor for them. You may also be required to raise an incident ticket with Microsoft under our Partner Support agreement. You will be expected to widen and deepen your areas of expertise across the Microsoft Windows & Azure ecosystem working through your agreed personal development plan in conjunction with line management and functional leadership. You will need to work with the other Consultants to ensure you have all the relevant information available to resolve the incident or fulfill the service request. You will also be expected to pass on your knowledge in resolving the case with the more junior members of the team and provide some mentor for them. You may also be required to raise an incident ticket with Microsoft under our Best-in-class Support arrangement with the approval of the Team Lead You will be expected to widen and deepen your areas of expertise across the Microsoft Windows & Cloud ecosystem working through your agreed personal development plan in conjunction with line management and functional leadership. Serve as the single point of contact for customers related to Microsoft Cloud issues. Learn and use ground-breaking technologies Apply sophisticated seek techniques to provide outstanding solutions to our customer's individual needs Be compatible with leading technologists around the world Leverage your customer support experience to provide feedback to internal teams on how to improve our services Drive customer communication during critical events Drive projects that improve support-related processes and our customers’ technical support experience. What we need to see from you More than 3-4 years of significant experience in Planning, Managing, and coordinating Entra ID, Azure-hosted Virtual Machines, Backup and Networking. Fun and curiosity about the topics of AVS, Azure VMware, CI/CD Experience with the automation of DevOps practices and the use of tools such as Azure DevOps, ArgoCD. Good knowledge of Active Directory, DNS, DHCP and client Groups policies Goo to have experience in Installing, managing, and upgrading Windows servers 2008, 2012, 2016, and 2019. Relevant Azure certifications required. Understanding of Microsoft Intune for device management Fundamental knowledge in Dynamics 365 and Power Platform would be an added advantage. Familiarity with Exchange Online, SharePoint Online and OneDrive for Business C1 level of English Language is required. Have an ITIL V4 Foundation or higher certification. Job Function Software & Cloud Services Accommodations SoftwareOne welcomes applicants from all backgrounds and abilities to apply. If you require reasonable adjustments at any point during the recruitment process, email us at reasonable.accommodations@softwareone.com. Please include the role for which you are applying and your country location. Someone from our organization that is not part of the decision-making process will be in touch to discuss your specific needs and we will make every effort to accommodate you. Any information shared will be stored securely and treated in the strictest of confidence in line with GDPR. At SoftwareOne, we are committed to providing an environment of mutual respect where equal employment opportunities are available to all applicants and teammates without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. Additionally, we encourage experienced individuals that have taken an intentional career break and are now prepared to return to work to explore our SOAR program.
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