Company Description

Sutherland is seeking a motivated and passionate person to join us as a Customer Service Consultant. We are a group of driven and hard-working individuals. If you are looking to build a fulfilling career and are confident you have the skills and experience to help us succeed, we want to work with you! 

Job Description

Customer Service Consultants in this role get to:

Be the Point of Contact; answer inbound calls to provide exceptional customer service to consumers. Respond to inquiries about products and services, processing payments, or performing general account maintenance. Up-selling customers to new products or services may be encouraged.

Qualifications

Our most successful candidates will have:

High school diploma or Bachelor degreeBilingual French & English speakerAlexandria resident is a mustFresh graduates are welcomed to applyWork from home opportunityDemonstrated ability to perform at a high level, to support our high volume of inbound callsExcellent verbal and written communication skills; proficient reading skills requiredMulti-tasking skills, showcased through the use of several applications; experience working with CRM applications preferredBasic PC keyboarding skills; basic Microsoft Office (Outlook, Word, Excel) experience requiredPrior customer service experience preferred