Sutherland is seeking an attentive and goal-oriented person to join us as Back Office Analyst We are a group of driven and hard-working individuals. If you are looking to build a fulfilling career and are confident you have the skills and experience to help us succeed, we want to work with you!
Job Description• Responsible for answering, resolving customer issues, and upselling through chat
within a growing customer base.
• Identify and relate with various customer needs and scenarios.
• Provide customers resolution / consultation with cutting-edge solutions in a friendly,
confident and knowledgeable manner.
• Remain updated in client and industry led processes, technology applications,
utilities, and products.
• Utilize various client-based tools and applications for customer management and
servicing.
• Transfer customers to appropriate departments when required.
• Conduct data entry, documentation, and case management.
• Work and partner with others within a team-based environment.
• Achieve and maintain required metrics and goals.
• Requires good English skills.
• Candidates with sales experience are highly welcome and encouraged to
apply !
The role is 100% sales and technical support.
- Education: SPM or Diploma or Graduation degree (Soft copy of certificate should be provided, only SPM result/slip can't be accepted)
- Minimum 1 year experience in customer service and sales.
- Basic understanding of technology / troubleshooting
- Only open to local Malaysian
- Willing to work on shift - 24/7, Rotational days off and shifts. We're business as usual on any Public Holidays
- Willing to work from office, Bangsar South, no hybrid
Additional InformationAll your information will be kept confidential according to EEO guidelines.