Company Description

Sutherland: Pioneering Customer Experience Management (CXM) Globally for 37 Years! As a powerhouse in automation and innovative solutions, we thrive on delivering exceptional service to our clients' customers across the globe. With a presence in 60 locations worldwide, including Bulgaria since 2008, we're a diverse team of over 2,000 dedicated individuals working across Sofia, Varna, Burgas, or from the comfort of home, serving in 17 languages!
Are you ready to take your career to the next level?

Airline Reservation Specialist with Spanish and English

Do you want to work for one of the biggest and well known European airline companies?
If you have the motivation, relevant experience and the desire to learn and develop in a multinational corporate environment, we encourage you to read all the details below and apply for the open position.

Job Description

Job Description: Airline Reservation Specialist (Bilingual - Spanish & English)

Position Overview: We are seeking a dynamic and customer-focused Airline Reservation Specialist fluent in both Spanish and English. In this role, you will assist customers with flight reservations, provide information on flight schedules, fare structures, and help resolve any booking issues while delivering exceptional service.

Key Responsibilities:

Customer Service:

Assist customers in both English and Spanish with booking flight reservations, modifications, and cancellations.Answer inquiries related to flight availability, ticketing policies, baggage policies, and general airline information.Provide detailed information about destinations, flight schedules, and pricing options.

Reservations and Ticketing:

Make new reservations and issue tickets via the airline’s reservation system.Handle changes or cancellations to existing reservations in accordance with company policy.Process payments and provide customers with accurate fare quotes.

Problem Resolution:

Address and resolve customer concerns or complaints regarding bookings, flight changes, or other issues in a professional and empathetic manner.Offer alternatives and solutions to customers when facing overbookings, delays, or cancellations.

Language Support:

Effectively communicate with customers in both Spanish and English, ensuring clear and accurate exchanges.Provide bilingual assistance for Spanish-speaking customers and ensure that language barriers are addressed promptly and professionally.

Documentation and Reporting:

Accurately document customer interactions, including reservations, cancellations, and special requests.Report any technical issues or irregularities with the reservation system to the appropriate departments.

Collaboration:

Work closely with other departments (e.g., customer service, ticketing, and flight operations) to ensure smooth booking processes.Assist in maintaining up-to-date knowledge of airline policies, fare rules, and seasonal offerings.

Qualifications

Qualifications:

Language Skills: Fluent in both Spanish and English (written and verbal).Technical Skills: Proficiency with airline reservation systems (e.g., Sabre, Amadeus, or Galileo) is preferred.Communication: Excellent verbal and written communication skills in both languages.Problem-Solving: Ability to handle stressful situations and provide solutions effectively.Attention to Detail: Strong attention to detail to ensure accuracy in bookings and customer information.Flexibility: Ability to work in shifts, including weekends and holidays, as required.

Preferred Skills:

Experience in the travel industry or with airline reservations.Knowledge of international travel regulations.Strong multitasking abilities and the ability to work under pressure in a fast-paced environment.

Working Conditions:

Full-time position.Work from home.Flexible work hours, including weekends and holidays.

 

Additional Information

We will give you:

Very competitive salary.Salary increases upon reached milestones.Attractive performance incentives.Other than the statutory taxes, we also offer our employees a unique social benefits package which includes: Additional Health Insurance; Life Insurance; Food Vouchers; Gift Vouchers;Unique Training & Development Opportunities (E-learning & Classroom modules, International Certifications).

More reasons to join us: 

Fully digital employee services through eSignature. Employee assistance program, including 24/7 access to psychological support. Employee discounts portal featuring over 20 exclusive discounts. Employee referral program. Rewards and recognition program.  Parking available, according to the company's policy. Multisport card partially covered by the company. In-house learning and development portals with training options for certification. Multiple events organized for employee engagement and wellness initiatives. Gift for birth or adoption. Corporate social responsibility events and team buildings. 

Are You Ready to Soar in Your Career? 

Join us at Sutherland Bulgaria and begin an extraordinary career in the exciting world of airline hospitality as an Airline Reservation Specialist. 

It’s not just a job, it’s your career!