Primary Role:

The Surety Associate Account Manager works collaboratively with the Producer, Account Manager, Account Executive and Account Administrator servicing clients. Assists with day-to-day service for surety clients by maintaining client relationships, supporting client retention, maintaining strong carrier relationships and understanding client needs. This role is designed to build a foundational expertise in surety while supporting the broader team to achieve service excellence and client satisfaction.

Duties and Responsibilities:

Provides professional, courteous service to our clients, carrier representatives, underwriters, business partners, and HUB colleagues, resulting in a rate of account retention that meets or exceeds expectationsGeneral knowledge of surety industry and surety bonds.Acquires understanding of clients’ surety objectives.  Stays abreast of changes in the surety industry and other external conditions that may impact their clients.Oversees the preparation and implementation of all transactions, bond execution, and internal processing for assigned accountsTroubleshoots billing issuesAppropriately documents conversations with clients and carrier representatives and updates all HUB computer systems and broker management system when necessary.  Ensures the accuracy of data and files in those systemsProvides assistance with clients’ service issues escalated by Account AdministratorAssists Account Manager and Account Executive in the collection of financial packages with clients for annual renewal of bond lines.Supports marketing and RFP process as neededProvide mentorship with Account AdministratorCoordinates client contact changes with Producer/Account ExecutiveAttends industry related events in addition to continuing education training and coursesSupport multiple Account Managers and Account Executives with books of businessTaking on delegated tasks, and completing with open and consistent communicationCover absences for Account Managers and other surety staffProcess incoming mail, email and phone requests from Surety companies and clients, responding promptly and appropriatelyPerforms other duties and projects as assigned

Key Competencies:

To perform the job successfully, an individual should demonstrate the following competencies:

Teamwork – Supports everyone's efforts to succeed.Written Communication - Writes clearly and informatively; Edits work for spelling and grammar; Varies writing style to meet needs; Presents numerical data effectively; Able to read and interpret written information.Initiative – Volunteers readily; Undertakes self-development activities; Seeks increased responsibilities; Takes independent actions and calculated risks; Looks for and takes advantage of opportunities; Asks for and offers help when needed.Quality Management – Demonstrates attention to detail.

Qualification Requirements:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Experience and Education

Bachelor’s degree preferredAt least 2-5 years of related experience working as an Account Representative in the surety industry (equivalent combination of education and experience is acceptable).Client facing experience requiredP&C License required or must be able to obtain within 120 days of hire

Physical Requirements:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this Job, the employee is regularly required to talk or hear. The employee is frequently required to stand; walk; sit and use hands to finger, handle, or feel. The employee must occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include Close vision and Distance vision. Some travel required by car to meet with clients and other outside events.

Other Requirements:

Must hold a valid Driver’s License

Dependable transportation

Public Speaking/Language Skills:

Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to write routine reports and correspondence. Ability to speak effectively customers and teammates.Bilingual in English and Spanish a big plus.

Math Skills:

Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals.

Reasoning Ability:

Ability to define problems, collect data, establish facts, and draw valid conclusions. Ability to interpret an extensive variety of technical instructions in mathematical or diagram form and deal with several abstract and concrete variables.

Computer Skills:

To perform this job successfully, an individual should be proficient in Microsoft Office including Excel, Word and Power Point; follow guidelines on working in BMS (EPIC) for premium efficiency with your team.

About Us

HUB International is a recognized global leader dedicated to helping individuals and

companies navigate risk and manage the complexities of insurance.

HUB International Limited is an equal opportunity and affirmative action employer that does not discriminate on the basis of race/ethnicity, national origin, religion, age, color, sex, sexual orientation, gender identity, disability or veteran's status, or any other characteristic protected by local, state or federal laws, rules or regulations. The EEO is the Law poster and its supplement is available here at http://www.dol.gov/ofccp/regs/compliance/posters/ofccpost.htm .

EEOAA Policy

E-Verify Program

We endeavor to make this website accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact the US Recruiting Team toll-free at (844) 300-9193 or USRecruiting@hubinternational.com. This contact information is for accommodation requests only; do not use this contact information to inquire about the status of applications.

Department Account Management & Service

Required Experience: 2-5 years of relevant experience

Required Travel: Negligible

Required Education: High school or equivalent

HUB International Limited is an equal opportunity and affirmative action employer that does not discriminate on the basis of race/ethnicity, national origin, religion, age, color, sex, sexual orientation, gender identity, disability or veteran's status, or any other characteristic protected by local, state or federal laws, rules or regulations. The EEO is the Law poster and its supplement is available here at http://www.dol.gov/ofccp/regs/compliance/posters/ofccpost.htm .

EEOAA Policy

E-Verify Program

We endeavor to make this website accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact the US Recruiting Team toll-free at (844) 300-9193 or USRecruiting@hubinternational.com. This contact information is for accommodation requests only; do not use this contact information to inquire about the status of applications.