Be the spark that brightens days and ignite your career with TTEC’s award-winning employment experience.As a Global Employee Engage Associate working onsite in India , Mumbai, you’ll be a part of bringing humanity to business. #experienceTTEC

Our employees have spoken. Our purpose, team, and company culture are amazing and our Great Place to Work® certification in India says it all!

Job Summary:
We are seeking a highly skilled individual with strong proficiency in MS Excel (365 Suite) and a solid foundation in SQL. The ideal candidate should have significant experience with spreadsheets, including creating detailed, insightful reports. A good understanding of statistics and hands-on experience with statistical packages like SPSS, SAS, or similar tools is essential for analyzing large datasets. This role requires someone with a keen eye for data analysis and a solid ability to communicate findings effectively through well-organized reports.

During a Typical Day, You’ll

·Create, maintain, and update complex spreadsheets for data analysis and reporting.

·Utilize advanced MS Excel features (e.g., formulas, pivot tables, and data visualization) to generate detailed reports.

·Write and optimize SQL queries for data extraction, manipulation, and analysis.

·Perform statistical analysis on large datasets using statistical software such as SPSS, SAS, or Excel.

·Interpret and summarize data insights to provide actionable recommendations to stakeholders.

·Ensure data accuracy and integrity throughout the reporting and analysis processes.

·Collaborate with cross-functional teams to support data-driven decision-making and continuous process improvement.

What You Bring to the Role

Skills we are looking in priority:

Very good proficiency in MS Excel – 365suite Good knowledge of SQL is essentialSignificant experience with spreadsheets and creating detailed reports –Knowledge of statistics and experience using statistical packages for analyzing large datasets (Excel, SPSS, SAS etc)

What You Can Expect

·Supportive of your career and professional development

·An inclusive culture and community minded organization where giving back is encouraged

·A global team of curious lifelong learners guided by our company values

·Ask us about our paid time off (PTO) and wellness and healthcare benefits

·And yes... a great compensation package and performance bonus opportunities, benefits you'd expect and maybe a few that would pleasantly surprise you (like tuition reimbursement)

About TTEC
Our business is about making customers happy. That's all we do. Since 1982, we've helped companies build engaged, pleased, profitable customer experiences powered by our combination of humanity and technology. On behalf of many of the world's leading iconic and hypergrowth brands, we talk, message, text, and video chat with millions of customers every day. These exceptional customer experiences start with you.

TTEC is proud to be an equal opportunity employer where all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. TTEC embraces and is committed to building a diverse and inclusive workforce that respects and empowers the cultures and perspectives within our global teams. We aim to reflect the communities we serve, by not only delivering amazing service and technology, but also humanity. We make it a point to make sure all our employees feel valued, belonging, and comfortable being their authentic selves at work. As a global company, we know diversity is our strength because it enables us to view things from different vantage points and for you to bring value to the table in your own unique way.

#LI-Onsite