We are a leading financial services provider committed to making decisions easier and lives better for our customers and colleagues around the world. From our environmental initiatives to our community investments, we lead with values throughout our business. To help us stand out, we help you step up, because when colleagues are healthy, respected and meaningfully challenged, we all thrive. Discover how you can grow your career, make impact and drive real change with our Winning Team today. 

Working Arrangement

Job Description

Are you looking for a supportive and collaborative workplace with great benefits and clear career development? You’ve come to the right place. 

Why choose Manulife? 

Competitive Salary packages and performance bonuses 

Day 1 HMO + FREE coverage for your dependents (inclusive of same-sex partners) 

Retirement savings benefit 

Rewarding culture that values wellness and well-being  

Performance Bonus 

Global network of industry experts 

Extensive training resources 

Key Responsibilities: 

Creating reports that highlight key metrics and trends and providing analysis on the findings of the report. 

Designing and developing dashboards that help users to understand complex data. 

Directly working with stakeholders to gather requirements, generate reports, and present findings and analysis. 

Identifying and implementing process improvement opportunities to improve the accuracy and efficiency of assigned reports.  

Conduct routine reviews of the assigned reports to ensure the integrity and security of the data.  

Qualifications: 

Education: Bachelor’s degree holders with relevant work experience are welcome to apply 

Experience: At least 3-4 years' experience in any data analysis, business reporting, business intelligence, workforce management or similar roles, and at least 1-2 years relevant experience in dealing with KPIs of BPOs/shared services industry 

Hybrid Work Arrangement: Amenability and readiness to work onsite and from home anytime (dependent on business need AND/OR current external environment/situation) 

Shift Schedule: Amenability to work on the night or rotating shift (dependent on business need) 

Minimum Skills to Hire/Must Haves: 

Should have advanced knowledge on Microsoft Excel (Power Query & VBA Macro) and basic to intermediate knowledge on Microsoft PowerPoint and Business Intelligence Tools such as PowerBI, QlikView, Qlik Sense, Tableau, or any other similar tool 

Should have hands-on experience at collecting, transforming, and compiling raw data and generating useful reports from the raw information.  

Should have demonstrated data storytelling and data visualization skills to create compelling reports with dashboard elements like tables, charts, graphs, heat maps, and data models.  

Should have an extensive familiarity with data management concepts and business reporting principles and best practices. 

Should have analytical skills to rigorously and effectively examine large quantities of data and derive useful insights from these data sets. 

Let's make every day better together. Learn about our opportunities at JOBS.MANULIFE.COM

About Manulife and John Hancock

Manulife Financial Corporation is a leading international financial services group that helps people make their decisions easier and lives better. With our global headquarters in Toronto, Canada, we operate as Manulife across our offices in Asia, Canada, and Europe, and primarily as John Hancock in the United States. We provide financial advice, insurance, and wealth and asset management solutions for individuals, groups and institutions. At the end of 2022, we had more than 40,000 employees, over 116,000 agents, and thousands of distribution partners, serving over 34 million customers. At the end of 2022, we had $1.3 trillion (US$1.0 trillion) in assets under management and administration, including total invested assets of $0.4 trillion (US $0.3 trillion), and segregated funds net assets of $0.3 trillion (US$0.3 trillion). We trade as ‘MFC’ on the Toronto, New York, and the Philippine stock exchanges, and under ‘945’ in Hong Kong.

Manulife is an Equal Opportunity Employer

At Manulife/John Hancock, we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law. 

It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies. To request a reasonable accommodation in the application process, contact recruitment@manulife.com.