Overview

Every day, we make a choice to have an open mind and look on the bright and colorful side of life. We embrace and celebrate the uniqueness in everyone, inviting the world to Come As You Are! 

The Associate Business Solutions Analyst is responsible for providing end user support for system applications used within the Crocs Ohio Distribution Center, including Manhattan Warehouse Management (WMOS 18) and integrated Material Handling Equipment (MHE) software.  Responsibilities include responding to and resolving incidents and requests submitted by warehouse staff as well as working with business users and management to understand requirements, priorities and manage to their exceptions.  This position will also work with multiple departments to identify areas for process or system improvement. This position works weekends, Friday, Saturday, Sunday 6:00am - 6:30pm. 
 

What You'll Do Field incoming queries and requests from Distribution Center end users.  Speaking directly to end users to quickly understand their issue.  Gather required information related to requests, troubleshoot to determine root cause and provide solutions to end users.  Where necessary, replicate issues in non-production environment and escalate to appropriate IT departments, both internal and external. Recognize critical or above incidents and follow established escalation and notification paths to engage appropriate teams in a timely manner.   Manage communication and status updates to impacted parties. Partner with Crocs training department to ensure the system components of training materials are accurate and up to date. Establish a good working relationship with all levels of Operations – supervisors to end users.   Work with the Operations team to identify pain points and opportunities for additional training.  Work with Business Solutions Architects to identify if there are potential system or process changes that can relieve common issues in Operations.  Develop and maintain expertise on system functional flow at the Distribution Center. Support Business Solution Architects with testing and training of new system processes. Perform other incidental and related duties as required. Perform all functions in accordance with IT and Crocs business practices and procedures. What You'll Bring to the Table Associate’s degree or equivalent combination of intellectual instruction and work experience. Ability to quickly learn new software applications and become a resident expert on the functionality used by Crocs OHDC. Working knowledge of distribution center processes and system needs. Understanding of relational databases and SQL. Strong organizational skills, able to navigate multiple priorities. Proficient in Microsoft Office Suite. Punctual, accountable, and professional. Strong communication skills: be able to manage, influence, communicate at various levels, and deliver presentations. Strong analytical, problem-solving, and decision-making skills. Must be able to work weekends - Fridays, Saturdays, and Sundays 6:00am to 6:30pm. 

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The Company is an Equal Opportunity Employer committed to a diverse and inclusive work environment. We accept applications on an ongoing basis.

 

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or disability, or any other classification protected by law.

 

Title: Associate Business Solutions Analyst - WEEKEND SHIFT 

Salary or Pay Range: $62,000-$72,000  

Pay offered will vary based on job-related factors such as location, experience, training, skills, and abilities.

 

At Crocs, Inc. we believe in the power of a blend of in-person and virtual collaboration to drive creativity and strengthen relationships. Your participation in this flexible schedule plays a key role in building a connected and successful team. In-office requirements vary by our work personas: Resident (5 days), Collaborator (4 days), Connector (2-3 days), Explorer (fully remote). This role has been aligned to the Resident persona.

 

This position is eligible to participate in a company incentive program. 

 

This position is eligible for company benefits including but not limited to medical, dental, and vision coverage, life and AD&D, short and long-term disability coverage, paid time off, employee assistance, participation in a 401k program that includes company match, and many other additional voluntary benefits. 

 

The application window is 45 days, but applicants are encouraged to apply as soon as possible after the posting date in order to ensure optimal consideration.  The posting will be removed if the job is filled before the application window deadline.

Job Category: Corporate