At Amazon Worldwide Returns & ReCommerce (WWR&R), we aspire to zero: zero cost of returns, zero waste, zero defects, and zero carbon footprint. We are an agile, innovative organization dedicated to ‘making zero happen’ to benefit our customers, company, and environment. We are constantly innovating to create long-term value at Amazon by investing in the future and focusing on the planet, not just on the bottom line. WWR&R includes business, product, program, operational, data, and software engineering teams, who together manage the lifecycle of returned and damaged products.

As Associate Category Manager, you will manage and execute on all inventory routing rule configuration changes for returned and damaged units across ReCommerce channels. You will manage the team's trouble ticket queue, triaging requests to various business and tech verticals and resolving tickets from within SLA. You will also partner with Retail category teams to determine the correct rules and routing configurations to support initiatives to avoid inventory waste, improve asset recovery on returned items and support Retail initiated projects.

Key job responsibilities
Manage ReCommerce Routing Rules for multi billion dollar business and execute on needed system configuration changes
Evaluate proper returns disposition implementation approach across Recommerce channels
Program manage Zero Waste Initiatives in partnership with Program, Retail and Legal teams through
Manage ReCommerce Trouble Ticket queue
Triage technical and business requests
Partner with Repair, Resale, Liquidation, Donations and Recycling teams to ensure product eligibility requirements are met within our routing rules