Thank you for your interest in a career at NeighborHealth, formerly East Boston Neighborhood Health Center!

As one of the largest community health centers in the country, NeighborHealth is proud to serve the greater Boston area with a strong commitment to the health and well-being of our patients and communities.

Whether you're a nurse or physician providing direct care, a manager leading dedicated teams, or part of the essential support staff who keep our operations running smoothly — every role at NeighborHealth is vital. Together, we’re advancing medicine and delivering the best care experience for our patients and community!

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To learn more about working at NeighborHealth and our benefits, please visit out our Careers Page.

Time Type:

Full time

Department:

Administration

All Locations:

300 Ocean Avenue – Revere

Position Summary:

The Associate Chief Medical Officer reports to the CMO and assists the CMO with the responsibility for ensuring the quality and effectiveness of clinical care throughout the health center. Working closely with the CMO, the Associate CMO helps to coordinate and oversee the medical affairs of the health center consistent with the strategic and business plans. The Associate CMO will have direct reports within the clinical leader team.

Key Responsibilities include –

Assist the CMO with development and implementation of strategic priorities related to clinical practice redesign, growth, operational integrity, and financial strengthAssist the CMO with the development and implementation of programs that improve clinical quality and patient safety.Lead, mentor, and supervise leader of the clinical leader team.

Mission-Vision

Meet the needs of our populationMake NeighborHealth the provider of choice

Strategic Planning and Leadership

Collaborate with CMO to translate the vision to a planPromote a collaborative approach to supporting our mission and visionSet a tone of respect, trust, integritySet high expectationsMaintain a working knowledge of health care reform and its impact on clinical servicesPrepare for future payment models and the clinical models that will set NeighborHealth up for successEducate provider staff on future models of care and reimbursementMentor Medical Directors, providers and staffOversee program development in all clinical areas

Quality of Care – Performance Improvement – Operational Effectiveness

Co-lead clinical transformation to adapt to changing models of reimbursement

Quality and Safety of Care

Internal

Participate in  multiple committees (Medication Safety Committee, Performance Improvement Committee, etc)Root Cause reviewsLeadership of the Interdisciplinary Treatment Review teamInvestigation of serious patient complaintsReview of all policies that are presented to the Medical Standards CommitteeOversight of Comprehensive Vaccine Management Plan

External

Collaborate with BMC administrators and clinical leadership to improve systems of care clinical communication access Coordinate with BMC Quality and Patient Safety Coordinate with BMC Patient  Advocates

Liaison

Internal

Clinical Leaders/Clinical Administrative DirectorsMedical StaffExplore concerns expressed through the Chair Quarterly Medical Staff Meetings Innovation to reduce the provider burdenBridge between clinical and non-clinical departments

Regulatory and Legal

Board of Registration in Medicine:Handle physician complaint lettersEducating physicians about CME and other BORM requirementsContracts – Work with contract owners on negotiations and reviewDPHAssure compliance ED waivers and SEF requirements and waiversMonitor for Serious Reportable EventsOversee mandated reporting to the stateHIPAAReview privacy breaches and patient privacy concerns, determine appropriate course of actionHRSAPlay major role in updating:Scope Needs AssessmentAssure compliance with the 19 program requirementsThe Joint CommissionPrepare for and represent the health center during Lab and health center surveysMedicareRepresent health center Administration during Pace surveysOSHA and CDCOversee Employee Health functions including Blood-borne pathogen follow-up requirements Communicable disease exposure: investigation and reporting for employees and patients Fit testing requirements Pre-Employment Screening requirements Vaccination complianceOversee Infection Control functions such as High-Level DisinfectionOther ComplianceInfluenza:  Widespread vaccination campaign for staff, patients, and publicRisk management/Patient litigation: review cases, coach providers, collaborate with attorneys

Clinical and Administrative Requirements

Primary Care Clinical Hours              12

Primary Care Follow Up                      3

Associate CMO Admin Hours            25

Maintain active primary care panel

Provider Staff

Support provider morale through communication and transparencyRecruit new providers, setting the tone and defining the missionSupervise and coach Medical Directors:Oversee the productivity and efficiency of providers Identify and address significant areas of needOversee the application of staff-development policiesPromote equity for provider compensation across the institutionWork with Medical Directors on physician performance:Assess problematic physiciansNegotiate resignation of physiciansImprove % of charts closed on timeMaximize performance for Meaningful Use

Fiscal Viability

•Maintain a working knowledge of the NeighborHealth financial position and future prospects

•Collaborate in grant applications

•Look for efficiencies to minimize waste

Research – Review and approve projects

Clinical RelevanceFinancial impactMethodology: design, tools, literacy level, cultural appropriatenessOperational impact

Miscellaneous

Maintain excellent punctuality and attendance.

Promote a sense of “teamwork” through demonstration of self-direction and self-motivation.  Solve problems independently or know when to seek consultation.

Displays outstanding customer service skills when interacting with all NeighborHealth customers according to the ACE model.

Adheres to all NeighborHealth and departmental policies and procedures.

Participate in required departmental activities and meetings.

Perform other related duties.

EEO & Accommodation Statement:

NeighborHealth is an equal employment/affirmative action employer. We ensure equal employment opportunities for all, without regard to race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, gender identity and/or expression or any other non-job-related characteristic. If you need accommodation for any part of the application process because of a medical condition or disability, please send an e-mail to HRrecruit@NeighborHealth.com or call 617-568-4480 to let us know the nature of your request

Federal Trade Commission Statement:
According to the FTC, there has been a rise in employment offer scams. Our current job openings are listed on our website. We do not ask or require downloads of any applications, or “apps.” Job offers are not extended over text messages or social media platforms. We do not ask individuals to purchase equipment for or prior to employment.

E-Verify Program Participation Statement:

NeighborHealth participates in the Electronic Employment Verification Program, E-Verify. As an E-Verify employer, all prospective employees must complete a background check before beginning employment.