Primary DetailsTime Type: Full time

Worker Type: Employee

Associate Claims Operations

Location: USA – LA – New OrleansWork Arrangement: Hybrid  The salary range for this role is:  $21.75 - $32.50

The Opportunity:

The purpose of this role is to provide efficient and effective support to the claims team to ensure good relations with clients and brokers and that accurate records are established and maintained

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Your New Role:

Provide claims customer service support by answering inbound calls, responding to inquiries, and escalating issues to appropriate staff to ensure customer satisfaction and service effectiveness.Assist in claims handling by gathering and evaluating information, maintaining documentation, tracking files, and resolving issues to meet corporate standards and regulations.Communicate claims file status and details with relevant parties to support effective customer service delivery.Obtain insurance information by making outbound calls and entering data accurately to ensure completeness and accuracy of account information.Assist with identifying and implementing process improvements to manage claims funds effectively and efficiently.Maintain knowledge of insurance guidelines, policy changes, and modifications to support accurate claims processing.Liaise with internal and external stakeholders to maintain positive relationships and ensure claims are resolved within required timeframes.Process claims accurately and timely, ensuring adherence to policies and procedures.Participate in training and seek guidance to enhance claims support skills and knowledge.Support coordination and execution of user acceptance testing for process changes to mitigate risks to change implementation.

Work Experience:

Required Qualifications:

Some relevant work experience.

Preferred Qualifications:

Basic claims knowledge and understanding of insuranceTertiary EducationFluent in Spanish

Compensation Package: The salary range for this role is provided above. The salary offer will be decided based on the role's complexity, its location, and the candidate’s professional background, including their education and experience. Beyond the base salary, regular full-time and part-time employees will also be eligible for QBE’s annual discretionary bonus plan based on business and individual performance.  

Benefits 

Hybrid Working – a mix of working from home and in the office. 22 weeks of paid leave depending on the circumstances in growing your family with 12 of those weeks available to all parents, on a gender-equal basis Competitive 401(k) program with company match up to 8% Well-being Programs: Enjoy monthly Guided Meditations and a Well-being Rebate Program for gym memberships, fitness programs, and more.  Tuition Reimbursement for continuing education through certifications, external professional development and degree related college courses. 

To learn more, click here: Benefits | QBE US. 

Why QBE?  What if you could have a positive impact – at work and in the world? 

At QBE, we’re enabling a more resilient future – for our customers, communities, environment, and for our people. We’re building momentum to achieve something significant and know our people are at the center of our success. 

Our industry offers interesting and varied careers where you can help people to protect what matters most. As part of the QBE team, you’ll get to spend every day working with people who are passionate, talented and kind. And our international scale means we’re big enough for your ambitions, yet small enough for you to make a real impact. 

Join us now, so you can be part of our success – and we can be part of yours! 

https://www.linkedin.com/company/qbe-north-america/ 

Commitment to Diversity  

At QBE, we are deeply committed to fostering an inclusive workplace where each person is valued and respected for their authentic selves. If you require any assistance, such as alternative interview accommodation during the recruitment process, please do not hesitate to inform our Talent Acquisition team.  

Equal Employment Opportunity: 

QBE is an equal opportunity employer and is required to comply with equal employment opportunity legislation in each jurisdiction it operates. 

Skills:

Claims Administration, Communication, Critical Thinking, Customer Service, Data Entry, Detail-Oriented, Document Management, Insurance Claims Processing, Intentional collaboration, Managing performance, Microsoft Applications, Prioritization, Problem Solving, Risk Assessments, Time Management

How to Apply:

To submit your application, click "Apply" and follow the step by step process.

Equal Employment Opportunity:

QBE is an equal opportunity employer and is required to comply with equal employment opportunity legislation in each jurisdiction it operates.