Job Summary Associate Client Care Advisor interact with customers on a daily basis to provide basic technical support for the application software over VoIP phone and through live text-based chat, using creative problem solving to provide product support and help customers through complex issues. Technicians manage their progress toward results and documents customer communication throughout the “life-cycle” of a reported issue, supporting a fast-paced, metrics-driven customer contact center. Essential Duties & Responsibilities Provides knowledgeable technical and functional assistance to external customers in a prompt and courteous manner. · Documents interactions (via VoIP phone, portal, and/or text-based chat, as assigned) with customers via cases. Develops interpersonal service skills and drives efficiency and results to achieve high customer satisfaction. Attends training classes, initiates self-training, and demonstrates application of knowledge and skills gained. Demonstrates thorough understanding of solutions and aftermarket products as assigned and their interaction with operating systems and environments. Proactively pursues projects within the Support team to enhance our business and customer service levels. Demonstrates initiative to constantly increase knowledge and skills in products they are assigned. Constantly and proactively improves customer service skills. All other duties as assigned.