The Associate Client Executive (ACE), FindLaw is responsible for developing and maintaining ongoing client relationships in order to achieve client and revenue retention goals within an assigned, territory or team. This will be done by proactive and reactive management for each assigned account, close partnership with Field Consultants, and working cross functionally with all areas of FindLaw and across other Thomson Reuters departments that support our business.
About the Role
In this opportunity as an Associate Client Executive, FindLaw, you will:
Drive Results: Secure contract renewals for assigned portfolio of customers and meet monthly renewal volume and revenue requirements by providing first class customer care for all clients
Consultation: Ensure client retention and satisfaction with a select portfolio of accounts by proactively identifying problem areas, trends and opportunities, and recommend plan of action to client and/or stakeholders
Communication: Provide account analytics and insight and recommend a plan of action and provide timely and proactive status updates to clients/stakeholders for all projects in process
Collaboration: Act as primary, internal, point of contact for assigned accounts and establish strong working relationships with clients, Field Consultants and other internal partners/stakeholders
About You
You’re a fit for the Associate Client Executive, FindLaw if your background includes:
A four-year degree preferred, or equivalent experience
Minimum of 2 years client management and/or sales and marketing experience
Proven success with retention of client population and associated revenue
Well-developed negotiation skills and ability to negotiate and resolve conflicts required
Strong communication and presentation skills, especially via telephone, required
The ability to multitask, prioritize, and follow through in accordance with service level agreements
An understanding of digital marketing concepts and processes preferred
An understanding and/or experience working with the legal industry preferred
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What’s in it For You?
At Thomson Reuters, our people are our greatest assets. Here are some of the benefits we offer for your personal and professional growth:
Culture: Globally recognized and award-winning reputation for equality, diversity and inclusion, flexibility, work-life balance, and more.
Wellbeing: Comprehensive benefit plans; flexible and supportive benefits for work-life balance; company-wide Mental Health Days Off; Headspace app subscription; retirement, savings, tuition reimbursement, and employee incentive programs; resources for mental, physical, and financial wellbeing.
Learning & Development: LinkedIn Learning access; internal Talent Marketplace with opportunities to work on projects cross-company; Ten Thousand Coffees Thomson Reuters café networking.
Social Impact: Eight employee-driven Business Resource Groups; two paid volunteer days annually; Environmental, Social and Governance (ESG) initiatives for local and global impact.
Purpose Driven Work: We have a superpower that we’ve never talked about with as much pride as we should – we are one of the only companies on the planet that helps its customers pursue justice, truth and transparency. Together, with the professionals and institutions we serve, we help uphold the rule of law, turn the wheels of commerce, catch bad actors, report the facts, and provide trusted, unbiased information to people all over the world.
Do you want to be part of a team helping re-invent the way knowledge professionals work? How about a team that works every day to create a more transparent, just and inclusive future? At Thomson Reuters, we’ve been doing just that for almost 160 years. Our industry-leading products and services include highly specialized information-enabled software and tools for legal, tax, accounting and compliance professionals combined with the world’s most global news services – Reuters. We help these professionals do their jobs better, creating more time for them to focus on the things that matter most: advising, advocating, negotiating, governing and informing.
We are powered by the talents of 26,000 employees across more than 70 countries, where everyone has a chance to contribute and grow professionally in flexible work environments that celebrate diversity and inclusion. At a time when objectivity, accuracy, fairness and transparency are under attack, we consider it our duty to pursue them. Sound exciting? Join us and help shape the industries that move society forward.
Accessibility
As a global business, we rely on diversity of culture and thought to deliver on our goals. To ensure we can do that, we seek talented, qualified employees in all our operations around the world regardless of race, color, sex/gender, including pregnancy, gender identity and expression, national origin, religion, sexual orientation, disability, age, marital status, citizen status, veteran status, or any other protected classification under applicable law. Thomson Reuters is proud to be an Equal Employment Opportunity/Affirmative Action Employer providing a drug-free workplace.
We also make reasonable accommodations for qualified individuals with disabilities and for sincerely held religious beliefs in accordance with applicable law.
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