**C.H. Robinson is looking for an Associate Collections Representative!** Join our expanding Finance Shared Services team in Wroclaw and take on a key role in managing customer payment processes. In this role, you’ll analyze customer payment statuses, resolve outstanding invoices, and collaborate with internal teams to strengthen customer relationships. Using problem-solving and critical-thinking skills, you’ll identify the root causes of payment delays and work proactively to improve collections efficiency. You’ll also communicate professionally with customers via email and phone to follow up on past-due balances. If you have strong attention to detail, excellent communication skills, and enjoy working in a dynamic, team-oriented environment, we want to hear from you! **Apply today** and be part of our growing team. **DUTIES AND RESPONSIBILITIES** The duties and responsibilities of this position consists of, but are not limited to, the following: + Analyzing customer payment statuses through 3rd party provider portals as a min duty + Utilizing problem solving and critical thinking skills to determine root cause of aging invoices + Leverage systems functionality and established processes to resolve hold/not approved invoices + Build and coordinate partnerships internally with branches to strengthen customer relations and overall CHR profitability + Follow set escalation process on problematic accounts + Calling and emailing customers requesting payment status on past due balances in a professional and courteous manner occasionally + Support ideas for process improvement **QUALIFICATIONS** Required: + **Proficiency in English (min. C1) is a must** + Working knowledge of Microsoft Office, especially Word and Excel + Strong customer service skills + Excellent verbal and written communication skills Preferred + Quick learner + Ability to use own judgment and make decisions. + Ability/desire to work in a big group (40+) **WHAT WE OFFER** + Real opportunities to grow your talent in a fast-moving, global organization + A fun, open, and inclusive workplace that encourages innovative thinking + Possibility to develop your language skills in our multilingual offices + Opportunities for professional growth with access to training platforms like Percipio and GoFluent + Comprehensive benefits: competitive salary and performance-based bonuses, Private medical insurance, additional Life infurance, Cafeteria plan - My Benefit, Employee Assistance Program (EAP), Employee Stock Purchase Plan (ESPP) after one year of employment Questioning if you meet the mark? Studies have shown that women, people of color, and individuals with disabilities may be less likely to apply unless they match the job description exactly. Here at C.H. Robinson, we’re building a diverse and inclusive workplace where all employees feel they belong. If this position excites you, we welcome you to apply whether you check all the preferred qualifications or just a few. You may just be our next great fit! **Why Do You Belong at C.H. Robinson?** C.H. Robinson solves logistics problems for companies across the globe and across industries, from the simple to the most complex. With $22 billion in freight under management and 19 million shipments annually, we are one of the world’s largest logistics platforms and rank in the FORTUNE 200. We’ve been an innovator in logistics for over 100 years. Our global suite of services accelerates trade to seamlessly deliver the products and goods that drive the world’s economy. With the combination of our multimodal transportation management system and expertise, we use our information advantage to deliver smarter solutions for more than 90,000 customers and 450,000 contract carriers on our platform. Our technology is built by and for supply chain experts to bring faster, more meaningful improvements to our customers’ businesses. As a responsible global citizen, we contribute millions of dollars to support causes that matter to us and our people. FORTUNE has named C.H. Robinson one of the World’s Most Admired Companies 2024, showcasing our position as a leader in our industry. Our commitment to excellence is further affirmed by being named a Great Place to Work 2023-24 by the Great Place to Work Institute, one of Forbes’ Best Employers for Diversity and one of America’s Greatest Workplaces in 2023 by Newsweek. Join us as we collaborate, innovate, and work as one global team to make life better and more sustainable for our customers, communities, and world. For more information, visit us at www.chrobinson.com .