Technical Requirements

Administration & implementation knowledge on Infinidat Storage (Infinibox-F6304) and Replication methodology.
Solid experience in Pool, Volume and Filesystem Creation on Infinidat storage.
Demonstrated experience in Host and Cluster creation for host mappings on Infinidat.
Hands-on experience in configuring and administration of Async replication.
Experience in Performance monitoring using Infinimetrics.
Exposure to Infiniverse tool for Support, Monitoring and Reporting.
Hands-On experience in LUN Provisioning, Zoning, Performance Monitoring
Experience with Problem diagnosis and Solution.
Expert skills in Storage Performance fine tuning, Availability, Reporting and Capacity Management.
Ensuring connected server platforms are running supported versions of OS, device drivers, and HBAs.
Hands on working knowledge on FC SAN Switches, creating zones & fabric management.
Hardware and software evaluation for storage.
Experience in managing SLA/service delivery metrics.
Practical knowledge of SSL Certificate upgrades.
Perform capacity planning related to storage growth and system utilization, trend analysis, and producing future storage requirement inputs for technology refresh.
Play an active role in Enterprise Service Management including alerts, incidents, service requests, and change management requests related to storage.
Identify opportunities for automation and implement using scripts and other automation tools.
Provide Tier 2/3 support to large and mixed on-premises and cloud storage environments.
Knowledge about using ticketing system for daily operations Servicenow.
Display multi-tasking expertise and patience to troubleshoot critical issues under pressure.
Experience with disaster recovery technologies and data replication
(1.) To adhere to quality standards, regulatory requirements and company policies (2.) To ensure positive customer experience and CSAT through First Call Resolution and minimum rejected resolutions or Reopen Cases (3.) To participate or contribute on EN business in creation of proposals to drive Service improvement plans. (4.) To independently resolve tickets and esnure that the agreed SLA of ticket volume and time are met for the team. (5.) To provide support for on call escalations orL3 level support and doing incident and problem management (6.) Work on value adding activities such Knowledge base update and management, Training freshers, coaching analysts and conducting interviewsorparticipation in hiring drives.