The Consultant configures and consults on core DarwinTM functionality and configures medium-complex benefits including unit testing. They configure and schedule standard provider reports, bespoke provider and payroll reports and other medium-complex tasks. They have a solid understanding of benefits and how these are built on DarwinTM. They understand end-to-end benefit administration processes including interfacing on DarwinTM. They are responsible for delivering project tasks as well as being able to help scope and provide basic estimates for DarwinTM configuration work. They are expected to share knowledge both on an ad-hoc basis with other team members or as part of a post project review. May be asked to knowledge share and buddy new team members after 6-12 months experience.

We will count on you to:

Consulting skills:

It is expected that the Consultant has a good understanding of Darwin™ capabilities and project flow and makes sure the quality gates are met in order to assure the quality of the product delivered.Accountable for ensuring that delivery best practice is followed throughout the projectOwns project work stream and make sure all stakeholders are aware of progress in timeBe able to manage own workload and shifting prioritiesManage projects by following the internal methodology, using templates and the process flow described on ConfluenceWork together with Client Manager and decide best approach for projects based on Scoping DocumentUpdate internal project tools (eg. Jira, Zendesk, etc.) in line with the project timescales and budgetUse the Project Management training to create a Project Toolkit. Keep the Project Toolkit updated on a constant frequency and share with all stakeholders as applicableUpdate project documentation and get Sign-Off from the clientActively lead the UAT phase of a project to ensure successful completion. Manage the UAT calls and UAT board with the clientReview the checklists and coordinate all project activities up to transitioning the project back into Business As UsualManage scope, budget / financials, communications, monitoring and reporting against targets and customer satisfactionEstablishing firm relationships internally and externally, with particular emphasis on ensuring the experience of engaging with the Project Delivery Team and the wider Darwin business exceeds client’s expectationsEnsure the successful and timely delivery of projects/tasks assignedSuccessfully manage Scope and Change Control

Technical Skills:

Darwin™ Knowledge - It is expected that the Consultant has basic / medium Darwin™ skills and will spend half of their time configuring Darwin™Be able to perform simple and medium configuration tasks with no guidance or supervisionBe able to design, build and perform unit testing on medium or complex outbound and inbound interface (eg. Payroll report, provider report)Be able to perform and test most high complexity configuration tasks with support or supervision where requiredPerform peer review and offer guidance to other colleagues within the teamMake the necessary changes on DarwinTM as agreed within the Scoping Document for projectsAssess configuration impact and communicate this to stakeholders involved before the configuration startsConsult with Client around changes needed in the Project and guide the Client towards the best solution for their desired outcome

Quality Management at project level:

Responsible for performing checks on in-flight projects to review statues /   blockers /   ensure quality gates are being fulfilledTake necessary measures to ensure no configuration incidents happen after Go Live. In case they do occur, proactively follow up and help restore service.Be able to explain and apply the delivery processes and methodologies within the project team as well as reinforcing it as best practice. Keep up to date with changes in the process and advocate these to the project teamRespect quality metrics targets according to ObjectivesResponsible and accountable for overall quality of own projects. Work closely together with QAG resource in order to assure quality standards as detailed by Confluence material

Communication management

Input in meetings: Produces clear actions/minutes from meetings and circulates accordingly (where required)Owns communication on projects assigned: pro-actively informs project and internal stakeholders about status of workRelationship management: establish firm relationship internally with Client Management, Admin Tech, Helpdesk, Full Admin departments, or other internal Darwin teams, as applicable to the projects assignedClients: developing Stakeholder management skills to improve relationships with a variety of client sponsors as well as direct project contactsFlag any capacity issues and help provide an alternative solution in order to deliver on timeMentoring and providing guidance to Associate colleagues and contributing to peer and practice developmentDrive project huddles with key stakeholders                      

Growth/Development

New topics: be able to perform research of any work related topics for projects or meetings using internal toolsProve responsibility for own development: keep objectives tracker updated, ask 360 feedback from colleagues as agreed with Line Manager, identify new areas of developmentProactively seek opportunities to get involved in different complexity projects in order to demonstrate and develop new and existing skillsActively attend trainings: Darwin Enablement for New Joiners, Delivery Specific Trainings, Darwin™ and projects related knowledge sessions. Proactively flag training need to Pod Lead / Line Manager

Utilization:

Client work utilization: 80%Remaining utilization: 20% to be used for internal meetings, trainings within Darwin, Line Management activities, knowledge sharing, providing ad hoc support for other collages. 

What you need to have:

Consulting skillsTechnical (Darwin) skillsQuality Management at project levelCommunication managementRelationship managementProactivityResponsibility

Why join our team:

We help you be your best through professional development opportunities, interesting work, and supportive leaders;

We foster a vibrant and inclusive culture where you can work with talented colleagues to create new solutions and have an impact for colleagues, clients, and communities;

Our scale enables us to provide a range of career opportunities, as well as benefits and rewards to enhance your well-being;

A yearly budget and the opportunity to build your flexible benefits package (up to 20% of your annual salary);

30+ days off (25 legal days off, 1 extra day off on your birthday, public holiday replacement days, extra buy/sell from your benefits budget);

Performance Bonus scheme;

Matching charity contributions, charity days off, and the Pay it Forward charity challenge;

Core benefits - Pension, Life and Medical Insurance, Meal Vouchers, Travel Insurance;

We champion flexible working, and our mission is to help you find YOUR work-life balance, whether that is standard working, flextime working, or working from home;

Mercer, a business of Marsh McLennan (NYSE: MMC), is a global leader in helping clients realize their investment objectives, shape the future of work and enhance health and retirement outcomes for their people. Marsh McLennan is a global leader in risk, strategy and people, advising clients in 130 countries across four businesses: Marsh, Guy Carpenter, Mercer and Oliver Wyman. With annual revenue of $23 billion and more than 85,000 colleagues, Marsh McLennan helps build the confidence to thrive through the power of perspective. For more information, visit mercer.com, or follow on LinkedIn and X.

Marsh McLennan is committed to creating a diverse, inclusive and flexible work environment. We aim to attract and retain the best people and embrace diversity of age, background, disability, ethnic origin, family duties, gender orientation or expression, marital status, nationality, parental status, personal or social status, political affiliation, race, religion and beliefs, sex/gender, sexual orientation or expression, skin color, or any other characteristic protected by applicable law.

Marsh McLennan is committed to hybrid work, which includes the flexibility of working remotely and the collaboration, connections and professional development benefits of working together in the office. All Marsh McLennan colleagues are expected to be in their local office or working onsite with clients at least three days per week. Office-based teams will identify at least one “anchor day” per week on which their full team will be together in person.