What You'll Do You will be reporting to the Manager- Professional Services. You will work from the Pune office. You will oversee the implementation of detailed technology solutions for clients using company products, outsourced solutions, or proprietary tools and techniques. Responsibilities include defining client needs, developing proposals to meet those needs, and overseeing the complete project implementation. It involves selecting, developing, and evaluating personnel to ensure efficient operations. As part of the Avalara Implementation team, the goal is to provide world-class service to customers, adhering to the "cult of the customer" philosophy to increase customer satisfaction. The role also involves creating and implementing customer-centric processes and workflows, meeting prescribed metrics goals, and fostering accountability, growth, and positive employee morale. Additionally, you will focus on New Product Introductions and customer onboarding. What Your Responsibilities Will Be Lead and coordinate multiple client implementations, ensuring customer requirements are defined and met. Implement EDI and e-Invoicing solutions, create workflows, mappings, connections, and coordinate end-to-end tests. Monitor and report project metrics, providing clear updates and status. Develop and document business process, data transformation, and reporting requirements. Assist clients in developing and executing testing plans and procedures. Train clients on Avalara products and services, including ERP and e-commerce integrations (AvaTax connectors). Demo sales and use tax products, including custom software applications. Take ownership of technical issues from initial report to resolution, support customers, track issues, monitor changes, and escalate problems. Provide training and end-user support during onboarding and create documentation of new resources. What You'll Need to be Successful Bachelor's degree (BCA, MCA, B.Tech, B.E) 1-3 years of software implementation within the B2B sector Any ERP implementation experience #LI-Hybrid How We'll Take Care of You Total Rewards In addition to a great compensation package, paid time off, and paid parental leave, many Avalara employees are eligible for bonuses. Health & Wellness Benefits vary by location but generally include private medical, life, and disability insurance. Inclusive culture and diversity Avalara strongly supports diversity, equity, and inclusion, and is committed to integrating them into our business practices and our organizational culture. We also have a total of 8 employee-run resource groups, each with senior leadership and exec sponsorship. Learn more about our benefits by region here: Avalara North America What You Need To Know About Avalara We’re Avalara. We’re defining the relationship between tax and tech. We’ve already built an industry-leading cloud compliance platform, processing nearly 40 billion customer API calls and over 5 million tax returns a year. Last year, we became a billion-dollar business, and our tribe expanded by a cool thousand people - there’s nearly 5,000 of us now. Our growth is real, and we’re not slowing down - not until we’ve achieved our mission - to be part of every transaction in the world. We’re bright, innovative and disruptive, like the orange we love to wear. It captures our quirky spirit and optimistic mindset. It shows off the culture we’ve designed, that empowers our people to win. Ownership and achievement go hand in hand here. We instill passion in our people through the trust we place in them. We’ve been different from day one. Join us, and your career will be too. We’re An Equal Opportunity Employer Supporting diversity and inclusion is a cornerstone of our company — we don’t want people to fit into our culture, but to enrich it. All qualified candidates will receive consideration for employment without regard to race, color, creed, religion, age, gender, national orientation, disability, sexual orientation, US Veteran status, or any other factor protected by law. If you require any reasonable adjustments during the recruitment process, please let us know.