Your Role & Accountabilities:

Operational Support

Supporting the Relocation Team: Assist the relocation team with day-to-day tasks to ensure smooth operations. Processing Real Estate Tasks: Handle US real estate-related tasks submitted to a central inbox, ensuring timely processing. Managing Client Policies: Keep client policies up to date in our system. Attaching Important Documents: Upload and attach necessary documents into Cartus’s Proprietary Relocation Management System, ensuring all information is correctly filed. Coordinating Document Packages: Prepare and organise document packages for customers and agents, ensuring all required documents are included. Forwarding Disclosure Documents: Identify, prepare, and send important legal or financial documents to the appropriate department or external party for processing, ensuring they are complete and handled correctly. Maintaining Order Systems: Update and create orders for property evaluations, known as Broker Market Analyses (BMAs). These evaluations are done by real estate agents to determine the value of a property based on recent sales and market conditions. Updating Market Information: Keep the system updated with market information and notify the Relocation Consultant upon receipt, ensuring all updates are promptly communicated. Performing Additional Tasks: Take on other operational duties as needed to support the team.

Navigation within Cartus’s Proprietary Relocation Management System

Instructing and Authorising Suppliers: Oversee and authorise Cartus’s suppliers to deliver the agreed scope of work, ensuring timely and efficient service delivery.  Ensuring Data Integrity and Accuracy: Maintain and verify the accuracy of data within Cartus’s proprietary Relocation Management System, ensuring all information is up-to-date and reliable.

Efficient Payment Tracking & Document Management

Manage Vendor Payments: Keep track of all payments to vendors, including leases, security deposits, and customer payments, ensuring everything runs smoothly. Housing Lease Oversight: Monitor property leases and school deposits to make sure all payments are up-to-date and nothing is missed. Retrieve Security Deposits: Manage the retrieval of security deposits for leases and schools, ensuring funds are returned promptly. Organise Payment Records: Maintain clear and accurate spreadsheets for payments, and report payroll data to clients with ease.  Review and Approve Invoices: Check vendor invoices thoroughly and approve them for payment, ensuring accuracy and timeliness.  Validate and Prepare Documents: Ensure immigration documents are correct, obtain necessary signatures, and sometimes draft documents to keep everything on track.

Additional Responsibilities

Craft Letters and Templates: Create and personalise letters and templates to meet various needs. Generate Insightful Reports: Compile detailed reports for managers, tailored to specific team or client requirements. Manage Documents Efficiently: Image and upload of important documents (e.g., leases, invoices) to support the team’s workflow. Support Team Success: Take on any additional duties to help the team operate smoothly and efficiently.