Purpose: The primary function of the Associate Consultant role will be to provide comprehensive administrative support to US domestic and international Relocation Consultants and Real Estate Specialists. This role is crucial in ensuring seamless relocations, making a significant impact on our customers experiences and contributing to the success of our global operations.

Your Role & Accountabilities:

Operational Support Supporting the Relocation Team: Assist the relocation team with day-to-day tasks to ensure smooth operations. Processing Real Estate Tasks: Handle US real estate-related tasks submitted to a central inbox, ensuring timely processing. Managing Client Policies: Keep client policies up to date in our system. Attaching Important Documents: Upload and attach necessary documents into Cartus’s Proprietary Relocation Management System, ensuring all information is correctly filed. Coordinating Document Packages: Prepare and organise document packages for customers and agents, ensuring all required documents are included. Forwarding Disclosure Documents: Identify, prepare, and send important legal or financial documents to the appropriate department or external party for processing, ensuring they are complete and handled correctly. Maintaining Order Systems: Update and create orders for property evaluations, known as Broker Market Analyses (BMAs). These evaluations are done by real estate agents to determine the value of a property based on recent sales and market conditions. Updating Market Information: Keep the system updated with market information and notify the Relocation Consultant upon receipt, ensuring all updates are promptly communicated. Performing Additional Tasks: Take on other operational duties as needed to support the team.

 

Navigation within Cartus’s Proprietary Relocation Management System Instructing and Authorising Suppliers: Oversee and authorise Cartus’s suppliers to deliver the agreed scope of work, ensuring timely and efficient service delivery.  Ensuring Data Integrity and Accuracy: Maintain and verify the accuracy of data within Cartus’s proprietary Relocation Management System, ensuring all information is up-to-date and reliable. Efficient Payment Tracking & Document Management Manage Vendor Payments: Keep track of all payments to vendors, including leases, security deposits, and customer payments, ensuring everything runs smoothly. Housing Lease Oversight: Monitor property leases and school deposits to make sure all payments are up-to-date and nothing is missed. Retrieve Security Deposits: Manage the retrieval of security deposits for leases and schools, ensuring funds are returned promptly. Organise Payment Records: Maintain clear and accurate spreadsheets for payments, and report payroll data to clients with ease.  Review and Approve Invoices: Check vendor invoices thoroughly and approve them for payment, ensuring accuracy and timeliness.  Validate and Prepare Documents: Ensure immigration documents are correct, obtain necessary signatures, and sometimes draft documents to keep everything on track. Additional Responsibilities Craft Letters and Templates: Create and personalise letters and templates to meet various needs. Generate Insightful Reports: Compile detailed reports for managers, tailored to specific team or client requirements. Manage Documents Efficiently: Image and upload of important documents (e.g., leases, invoices) to support the team’s workflow. Support Team Success: Take on any additional duties to help the team operate smoothly and efficiently.

How You Succeed:

Our winning behaviors represent how we succeed and what we believe in, they shape our culture, and enable our employees and business to continuously thrive. Always aspire to role model these. 

Obsess about Growth :  focus every day on making a big impact and accelerating growth Relentlessly Focus on Talent:  be the reason we attract and keep phenomenal people Always Find a Better Way:  explore and embrace what is possible Achieve Exceptional Results:  take decisive action and deliver on your commitments

Who You Are:

Good verbal and written communication skills Strong customer services and interpersonal skills Excellent planning and organizational abilities Ability to remain agile and calm under pressure Attention to detail Friendly and professional demeanor Team player Cultural sensitivity Able to work independently and multi-task Proficient in Microsoft Office – Word, Excel

Experience You Need:

1-2 years’ related business experience in the customer service, call centre, relocation, destination services, immigration, moving services, real estate, Accounting firms-HR outsourcing (expatriates’ payroll), hospitality (hotel concierge, airlines) or international industry Excellent analytical skills and attention to detail – an ability to review data, detect and correct errors, take responsibility for data quality Strong Excel skills preferred Bachelor degree or equivalent experience essential. Bilingual and/or expatriate experience a plus

About Cartus: 

Cartus, founded in 1955, is a leading provider of global relocation solutions. We offer a comprehensive range of services, including logistical support, international assignment compensation, intercultural and language training, and consulting solutions. Our mission is to help relocating employees and their families find their way to new homes, new communities, and new experiences. We are headquartered in Danbury, Connecticut, with additional offices worldwide. Cartus is committed to innovation, adapting to market dynamics, and maintaining a strong, stable foundation to execute our bold vision of being a tech-enabled service company. We prioritize diversity, equity, inclusion, and belonging, which strengthens our teams and fuels our success.

About Anywhere: 

Anywhere is leading the world on a better journey home, helping people make moves that matter. Our purpose is to empower everyone’s next move, whether for career, business, or home. We move with integrity, heart, and as one team, always striving for growth, finding better ways, focusing on talent, and achieving exceptional results. As part of the Anywhere family, Cartus benefits from best-in-class brokers, agents, and real estate thought leaders, ensuring we deliver superior service to our clients and relocating employees.