Req Id: 422122
At Bell, our purpose is to advance how Canadians connect with each other and the world. We achieve this by providing consumers and businesses with the best network technologies in the world, innovative digital solutions and seamless customer experiences. It’s all developed and delivered by the members of #TeamBell and we’re always on the lookout for people with great skills and experiences.
We value diversity and provide a supportive, inclusive community where all team members can succeed. And through our commitment to environmental, social and governance initiatives, you will feel good about the greater impact you will have – making every day better for people as they connect, work, learn and play.
Join us. You belong at Bell.
In Field Services you will be a part of the frontline team that delivers our services to consumers and businesses across Canada. Every day, you’ll inspire others by providing the best customer experience as you install, repair and maintain Bell’s services and network for our residential and business customers.
At Bell, you’ll be on the frontline of our commitment to delivering an outstanding end-to-end experience that helps set us apart in digital connections and next generation services.
Name and description of the hiring department\r
The Associate must create, validate and monitors all requests in various computer systems. It ensures data integrity, plans and manages requests in a timely manner. She sees to the supply of the material. She is the liaison between Bell Canada and the various stakeholders (Suppliers, partners, internal and external customers). She needs to keep some files up-to-date while providing additional information and support to the different groups involved throughout the work process.
Job Duties / Accountabilities\rReview all documents to ensure that the information they contain are complete and accurateAnalyze, detail, validate and take action to process corrections if requiredCreate, track and close all related files in various systemsProvide all relevant informationCoordinate with various internal and external stakeholders, all components related to the delivery of equipment and ensure the installation of configurationsProvide status to the various stakeholders on the progress of the supply of the equipmentAnalyze and produce various reportsDeal with customer escalation complaints and requests related to orders and to the equipmentProvide support to internal and external clients and create different remindersEvaluate the validity of requests by ensuring that they respect criteria and prioritize accordinglyStudy differences and eliminate obstaclesAnalyze, clarify and resolve any discrepanciesIdentify and resolve any difficulties with different stakeholdersGood learning skillsEssential Qualifications / Competencies\rKnowledge of English and French requiredIn the course of their duties, this person will be required to interact with French & English speaking stakeholders across CanadaAble to work under pressureAbility to communicate effectively, both verbally and in writing, with different internal and external stakeholdersAbility to interact and collaborate with internal and external stakeholdersPreferred Qualifications / Competencies\rGood knowledge of the external networkPractical knowledge of the following systems: CMIS, CMS, ACUT, Job Status Viewer, ClickWorking Conditions\rWork schedule; Monday to Friday, daytime schedule
#EmployeeReferralProgram
Adequate knowledge of French is required for positions in Quebec.
Additional Information:
Position Type: Union
Job Status: Summer Student
Job Location: Canada : Quebec : Montreal
Work Arrangement: Remote
Application Deadline: 02/21/2025
For work arrangements that are ‘Hybrid’, successful candidates must be based in Canada and report to a set Bell office for a minimum of 3 days a week. Recognizing the importance of work-life balance, Bell offers flexibility in work hours based on the business needs.
Please apply directly online to be considered for this role. Applications through email will not be accepted.
We know that caring for our team members is at the heart of a healthy, positive and thriving workplace. As part of our team, you’ll enjoy a comprehensive compensation package that includes a competitive salary and a wide range of benefits to support the well-being of you and your family. As soon as you join us, you'll be eligible for medical, dental, vision and mental health benefits that you can tailor to your specific needs. Plus, as a Bell team member, you'll enjoy a 35% discount on our services and access exclusive offers from our partners.
We value the experiences that have shaped who you are, and we know the diversity of your talent will bring even greater strength to our team. At Bell, everyone belongs and you’ll feel valued, respected and supported as you grow and reach your full potential.
We also want to make sure that everyone has an equal opportunity to join our team. We encourage individuals who may require accommodations during the hiring process to let us know. For a confidential inquiry, email your recruiter or recruitment@bell.ca to make arrangements. If you have questions or feedback regarding accessibility at Bell, we invite you to complete the Accessibility feedback form or visit our Accessibility page for other ways to contact us.
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Created: Canada, QC, Montreal
Bell, one of Canada's Top 100 Employers.