Req Id: 422840 At Bell, our purpose is to advance how Canadians connect with each other and the world. We achieve this by providing consumers and businesses with the best network technologies in the world, innovative digital solutions and seamless customer experiences. It’s all developed and delivered by the members of #TeamBell and we’re always on the lookout for people with great skills and experiences. We value diversity and provide a supportive, inclusive community where all team members can succeed. And through our commitment to environmental, social and governance initiatives, you will feel good about the greater impact you will have – making every day better for people as they connect, work, learn and play. Join us. You belong at Bell. Be a critical part our Customer Operations team, which delivers world-class service and maintains thriving relationships with Bell customers. You will gain valuable experience and insights that you’ll use to address inquiries and concerns, provide technical assistance, process orders and service requests, manage customer accounts and ensure overall customer satisfaction. As part of our team, will be at the heart of our customers’ experiences. **Name and Description of Hiring Department** The Control Center team has a central role in delivering repair and installation services for our business and residential customers. Within our various dynamic groups, a stimulating and rewarding atmosphere allows us to surpass the quality of our customer service day after day. **Job Duties / Accountabilities** At all times, ensure excellence in customer experience, adherence to existing procedures by maintaining harmonious team-based collaborations between the various operational groups of the field forces. + Provide constant follow-up for our customers + Ensure that specific tasks are assigned to technicians with the required skills + Prioritize orders and evaluate the time required to complete them + Support technicians and follow up on customer appointments + Follow up on technician compliance with work procedures + Refer special cases to the right people + Analyze tasks/appointments coded by technicians + Compliance with existing procedures + Verbal and written communications with various internal and external stakeholders **Essential Qualifications / Competencies** + Customer orientation + Fluent in French with no significant restrictions + Knowledge of English required: In the course of their duties, this person will have to interact with French & English speaking stakeholders across Canada + Ability to handle multiple situations simultaneously + Ability to work under pressure and adapt quickly to many changes + Autonomy and quick decision making + Strong team player + Good communication skills (interpersonal relations) + Diplomacy and tact + High school diploma **Preferred Qualifications / Competencies** + Comfortable with technology + Good knowledge of the Office suite (Word, Outlook, Excel) + Strong analytical skills + College or university degree **Working Conditions** + Remote profile with presence at the work center once a month + The employee must work from home in a distraction-free environment + Must have an internet connection of at least 25M + Remain within a reasonable distance of the work center + Respect the equipment provided by the company and return it in good condition at the end of the employment contract + Work five days a week, Monday through Friday between 6:00 a.m. and 9:00 p.m. and Saturday and Sunday from 6:00 a.m. to 7:00 p.m. + Must be available 7/7, from May 2025, to August 31, 2025 + No vacation period will be granted during the employment contract \#EmployeeReferralProgram Adequate knowledge of French is required for positions in Quebec. **Additional Information:** **Position Type:** Union **Job Status:** Summer Student **Job Location:** Canada : Quebec : Montreal **Work Arrangement:** Remote **Application Deadline:** 03/30/2025 For work arrangements that are ‘Hybrid’, successful candidates must be based in Canada and report to a set Bell office for a minimum of 3 days a week. Recognizing the importance of work-life balance, Bell offers flexibility in work hours based on the business needs. **Please apply directly online to be considered for this role. Applications through email will not be accepted.** We know that caring for our team members is at the heart of a healthy, positive and thriving workplace. As part of our team, you’ll enjoy a comprehensive compensation package that includes a competitive salary and a wide range of benefits to support the well-being of you and your family. As soon as you join us, you'll be eligible for medical, dental, vision and mental health benefits that you can tailor to your specific needs. Plus, as a Bell team member, you'll enjoy a 35% discount on our services and access exclusive offers from our partners. We value the experiences that have shaped who you are, and we know the diversity of your talent will bring even greater strength to our team. At Bell, everyone belongs and you’ll feel valued, respected and supported as you grow and reach your full potential. We also want to make sure that everyone has an equal opportunity to join our team. We encourage individuals who may require accommodations during the hiring process to let us know. For a confidential inquiry, email your recruiter or recruitment@bell.ca to make arrangements. If you have questions or feedback regarding accessibility at Bell, we invite you to complete the Accessibility feedback form (https://www.bce.ca/Accessibility\_services/Accessibility\_Feedback?brand=bce) or visit our Accessibility page (https://www.bce.ca/accessibility\_services) for other ways to contact us. Artificial intelligence may be used to assess parts of your application. Please review our privacy policy (see Phenom for details (https://www.phenom.com/talent-acquisition) ) to learn more about how we collect, use, and disclose your personal information. Created: Canada, QC, Montreal **Bell, one of Canada's Top 100 Employers. (https://reviews.canadastop100.com/top-employer-bell?lang=en)**