Job Description

Danfoss is looking for Service Coordinator to process & execute all orders and cases from Customers. i.e enable customer service to achieve more work in less time.

Job Responsibilities

Responsibilities for this position include, but are not limited to, the following. 

 

Creating accurate & timely Proforma Invoices in coordination with sales team and customers. Keeping records of sales, generate timely MIS & Records as required by Sales force, preparing Charts, Reports etc. Updating & maintaining data in SAP system. Preparing and circulating customer survey feedback forms . Handling service cases like commissioning, warranty, out of warranty etc Handling cross border service cases ( Global level) Raising service invoice for service rendered. Helping out our customer through e-mail query and phone calls. Dealing with customers compliant and Preparing customer wise reports as per their specifications. Order Processing and Tracking: Timely management of orders received from customers through the order confirmation process and Monitoring time-lines for such orders and escalates in case of delays. Track for pending & current orders status. Follow-up of Form C &outstanding Payments, Quotation and invoice: preparing quotation and invoices, delivery challan, service engg conveyance data etc. Handling general day to day administrative functions from time to time with HOD’s and Stock Management, . In House Data Base Management. ICOS creation in Sales force and closure

 

Background & Skills

The ideal candidate possesses these skills. 

Any Bachelor’s degree You have minimum 2+ years of customer service order management in a back office or related environment You can manage own workload and support team to deliver tasks within agreed timelines Excellent customer care skills (verbally and written) Excellent communication skills in English & Hindi Customer focused attitude SAP experience in a Sales / Customer Service environment and others CRM Systems, such as SalesForce.com or Any other ERP Understanding of typical supply chain / logistics Required extended time of working to support customer – Calls/ Emails Used to work under pressure Commercial Knowledge on terms & conditions Knowledge of customer service management and business procedures Danfoss – Engineering Tomorrow

At Danfoss, we are engineering solutions that allow the world to use resources in smarter ways - driving the sustainable transformation of tomorrow. No transformation has ever been started without a group of passionate, dedicated and empowered people. We believe that innovation and great results are driven by the right mix of people with diverse backgrounds, personalities, skills, and perspectives, reflecting the world in which we do business. To make sure the mix of people works, we strive to create an inclusive work environment where people of all backgrounds are treated equally, respected, and valued for who they are. It is a strong priority within Danfoss to improve the health, working environment and safety of our employees.