Position Summary

Role and Responsibilities

Samsung Ads

Associate Customer Success Manager

Samsung Ads, the advertising monetization arm of Samsung Electronics, leverages proprietary real-time TV viewing behavior and insights to promote relevant brands and content experiences to consumers. We partner with brands, agencies and content owners to deliver unique advertising opportunities on native placements within our Smart TV platform and programmatically with a cross device solution.

Samsung’s unique first party data help brands connect to their audience as they explore content across desktop, mobile, tablets and our Smart TVs. The Samsung Ad platform delivers high-quality audience targeting powered by three key components: first-party audience data at scale, world-class data science, and brand-safe cross-device ad inventory.

The Opportunity

Samsung Ads is looking for energetic individuals to help support our growing organization. This person should be a strong communicator with the ability to multitask. If you are detailed oriented and thrive in a results-based, sales environment then this could be the opportunity for you! 

The ACSM will be responsible for building supporting materials for our advertisers and managing internal processes across the campaign life cycle. Candidates should have familiarity with digital advertising and its relationship with traditional advertising. Experience with Excel and PowerPoint are a must.

3-4 years’ professional experience required; media planning or buying experience a plus.

Responsibilities

Support the Customer Success and Sales team in executing advertiser’s campaign goals (both pre and post-sales)Manage the internal RFP process while ensuring timelines and goals are metWork cross functionally with varying departments (Ad Operations, Inventory, Marketing, Finance, etc.) to facilitate flawless campaign executionDevelop a deep understanding of Samsung Ads products and sales offeringsWork with dedicated Customer Success Manager to track proposals, analyze post campaign delivery and billingCreate and optimize processes as needed to streamline efficiencies while working with the CSM leadership team

Specifically, the ACSM should also possess most of the following characteristics:

Strong verbal and written communication skillsAbility to manage the needs of multiple stakeholders and adhere to timelinesDirect and frequent communicatorProcess-oriented with excellent organizational skillsIndependent and driven to succeedTrue team player: takes accountability for assigned tasks and understands in the importance of setting expectations and meeting deadlinesPossesses an eye for detail and takes pride in the materials they create, mindful that the quality of that work has real impact on the business

Skills and Qualifications

The base salary range for this role is expected to be between $80,000 and $95,000.  Actual pay will be determined considering factors such as relevant skills and experience, and comparison to other employees in the role.

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