**Introduction** A career in IBM Software means you’ll be part of a team that transforms our customer’s challenges into solutions. Seeking new possibilities and always staying curious, we are a team dedicated to creating the world’s leading AI-powered, cloud-native software solutions for our customers. Our renowned legacy creates endless global opportunities for our IBMers, so the door is always open for those who want to grow their career. IBM’s product and technology landscape includes Research, Software, and Infrastructure. Entering this domain positions you at the heart of IBM, where growth and innovation thrive **Your role and responsibilities** 1. Support a set of accounts and help with product adoption, renewal and expansion 2. Understand Customer’s use cases with respect to FinOps and ensure that those asks are implemented by working closely with Product Managers, Engineering and Support teams. 3. Support backend activities such as Business review report preparation, configurations and maintenance of Enterprise 4. Discount Program (EDP), process related to GCP Marketplace spend etc. **Required technical and professional expertise** * 2+ years of experience * Proven understanding of Cloud Computing concepts and hands on experience in AWS / Azure / GCP / OCI * Knowledge of the SaaS industry and software products * Excellent communication and relationship-building skills * Ability to effectively present information (oral and written) and respond to customer questions in one-on-one and group settings * Ability to prioritize and multitask in a fast-paced environment **Preferred technical and professional experience** 1. Customer Success experience and proactive engagement with Customers 2. Experience in Cloud Cost Optimization 3. Experience with CRM software and other customer success tools