Associate CSSC Application Engineer + Apply Now + Start applying with LinkedIn + **Please wait...** Job Description Would you like to work in an international, innovative organization, where we produce high-quality solutions and are constantly looking to enhance existing and develop new offerings? Are you eager to join a professional team and work directly with our customers? Then we have an interesting position in Grundfos for you. **What is the job about?** As an Associate CSSC Application Engineer, you will Contribute to a thriving CSSC Back Office team by providing timely and effective technical advice to incoming inquiries. Provide support by delivering world class Customer Service by applying established procedures and guidelines to provide technical quotation, information, advice, and assistance regarding Grundfos´ products and services before, during, and after a transaction to maintain and improve the organization´s Customer relationship. This position reports directly to our CSSC Manager ​and will operate out of the Lenexa, KS, Brookshire, TX, or Oakville, Canada in a hybrid function. **Your main responsibilities:** + Provide technical assistance to Customers regarding the product sizing, applications, system solutions, accessories, installations, prices, etc. to assure the functionality of the solution in practice. + Follow up on Customer interactions within set Service Level Agreements (SLA). + Support sales teams by handling tenders and projects, include providing dimensions, specifications, calculations, time of delivery, operation, and maintenance issues, etc. + Identify business opportunities and handovers to external sales. + Ensure customer master data is updated on portfolio of customers under their responsibility. + Assist and coordinate technical training for Front Line staff. + Support with ad hoc tasks defined by leadership. **We imagine that you have:** + Vocational certificate, associate or bachelor’s Degree or equivalent work experience (minimum of 2-3 years) + Previous experience within Customer Services. Relevant administrative experience, organizational skills & accountability with the Customer. + Knowledge of business structure, products and key markets needs to create successful Customer Centric experience. + Demonstrate working knowledge SAP (CRM/SD). + Familiarity with MS Office applications. + Fundamental Product and Application Knowledge – Interpret type keys, identify pumps vs spare parts, kits vs motors, identify where product is built (not essential). + Good communication and networking skills together with the ability to build strong and trusting relationships with both Internal and External Stakeholders. + Excellent written and spoken English. Relocation for this position cannot be supported and qualified candidates must be authorized to work in the U.S. or Canada without the need for employment-based visa sponsorship now or in the future. Sponsorship is not available for applicants for US or Canada, Work visa status for this opportunity (no sponsorship is available for H-1B, L-1, TN, O-1, E-3, H-1B1, F-1, J-1, OPT, CPT or any other employment-based visa. **What’s in it for you?** Whether it’s developing leadership skills or advancing your expertise even further, we’ll support you with continuous learning and development opportunities, to help discuss and steer your long-term Grundfos career path. You’ll be welcomed from day one into an inclusive, trusting environment guided bysix core values (https://www.grundfos.com/about-us/our-purpose-and-values) **.** ** ** ** ** In addition, your day-to-day benefits include:  + Hybrid role; up to 3 days’ paid leave for volunteering + Annual bonuses, internal well-being consultants and programs, engaging team buildings. + Diverse, inclusive environment with employee-led forums offering colleagues a safe place to connect and share openly. + Long-term career development with regular dialogue, as well as continuous learning and development opportunities. If this job sounds interesting, please send your resume and cover letter by clicking **“Apply”.** ** ** **Do you want to learn more?** ** ** To dig deeper into the Grundfos universe, follow us onLinkedIn (https://www.linkedin.com/company/grundfos/about/) orYouTube (http://youtube.com/user/grundfos) . Check outMeet our people (https://www.grundfos.com/careers/meet-our-people) ** ** toget to know some of your future colleagues and why they love working at Grundfos. ** ** _Grundfos needs and welcomes professional people from all corners and backgrounds by providing equal employment opportunities for all applicants and employees and prohibits discrimination and harassment of any type. Employment decisions at Grundfos are based on business needs, job requirements, and individual qualifications without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training. All qualified applicants are encouraged to apply. Learn more about your rights as an_ applicant (https://www.dol.gov/sites/dolgov/files/OFCCP/regs/compliance/posters/pdf/22-088\_EEOC\_KnowYourRights.pdf) _and_ pay transparency (https://www.dol.gov/sites/dolgov/files/OFCCP/pdf/pay-transp\_%20English\_formattedESQA508c.pdf) _. Accommodations are available for applicants with disabilities._ **We look forward to hearing from you.** ** ** + Apply Now + Start applying with LinkedIn + **Please wait...** Information at a Glance **Job details** Workplace: Hybrid (office and home-working) Job Location: Oakville, Ontario, Canada | Brookshire, Texas, United States | Lenexa, Kansas, United States Contract Type: Full-Time Employment Type: Regular