It's fun to work in a company where people truly BELIEVE in what they're doing!

Job Description Summary:

As part of the growing Customer Advocacy team, you will help build and implement world-class Customer Advocacy Marketing at Rocket Software, Inc. In this role, you will help to scale our library of customer stories for Sales and our use of customer stories in our brand awareness Marketing. You will create and distribute Marketing assets including customer case studies, story slides for Sales, webinars, customer speaking opportunities, press and media opportunities, video testimonial, social media content and more.

You are strong storyteller who is passionate about nurturing customer relationships. You are excited to find and tell stories that drive benefits for both customers and Rocket Software, Inc. You possess strong interpersonal skills and work well with internal collaborators, ensuring that they have the customer stories they need to market and sell. You are organized and can work well in fast-paced environments.

Essential Duties and Responsibilities: 

Working cross-functionally with Sales, Marketing and Customer Success to help identify customer advocates who are willing to share their success stories through case studies, video testimonials, webinars, online reviews and speaking opportunities.

Effectively oversee and project manage customer advocacy activities from beginning to their successful completion.

Review and edit strong customer stories, as well as webinar and video testimonial outlines, scripts and decks, and other content that showcases the value and benefits of Rocket Software products and services through the customer voice.

Develop creative new ways to tell customer stories that turn customer stories into emotional and inspiring brand awareness and sales enablement content.

Improve customer story utilization by creating content with post-production usage in mind, amplifying the content, then tracking and reporting on utilization to create feedback loops.

Maintain a cohesive content library, ensuring that all customer evidence remains current, well-organized, and easily searchable.

Cultivate and maintain relationships with key customers while ensuring customers are not overused in efforts to increase their satisfaction and engagement with Rocket Software.

Required Qualifications:  

1-3 years of marketing or customer support related experience

Knowledge of Salesforce and Jira preferred.

Ability to multitask in a fast-paced and highly collaborative team environment. 

Strong project management and communication skills, with the ability to build productive business relationships. 

Independent thinker and ability to execute a high-level strategic direction and achieve desired objectives and results.

Strong organization and prioritization skills. 

Expert project management skills, able to prioritize multiple projects and competing deadlines. 

Ability to manage multiple projects independently. 

Solid understanding of sales/marketing process and support activities. 

Committed self-starter, perpetual problem solver (find a solution attitude). 

Ability to work cooperatively at all levels across organizational boundaries to build and maintain the positive relationships required to accomplish organizational goals. 

Information Security: 

Information security is everyone’s responsibility.  A fundamental principle of information security at Rocket Software is that all individuals in the organization have a responsibility for the security and protection of company information and IT Resources over which they have control, according to their role. 

Diversity, Inclusion & Equity: 

At Rocket we are committed to an inclusive workplace environment, where every Rocketeer can thrive by bringing their full selves to work. Being a Rocketeer means you are part of our movement to continually drive inclusivity, diversity and equity in our workforce. 

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What Rocket Software can offer you in Vilnius:

Health Insurance: Choose from 3 great options!Generous Time Off: Enjoy 25 days of annual leave, plus Juneteenth as an extra day off for everyone.Rocket enhanced parental leave benefit.Easy Sick Days: Get 6 days of fully paid sick leave without needing a medical certificate.Employee Assistance Program – Digital Courses & Meditations, Certified Personal Coaching & Personal Therapy sessions.Workcation Policy: Enjoy the flexibility to work from a vacation spot, combining work and leisure.Choose your own hybrid/remote work model

Annual salary range for this position is between €24,012.00 - €44,594.00 gross before taxes.

Salary range applies only to candidates in Lithuania

Salary offer for the candidate is determined based on the predefined salary ranges for the position and depends on the level of competence and experience of the candidate.

Rocket Software Inc. is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. Rocket Software Inc. is also committed to compliance with all fair employment practices regarding citizenship and immigration status.

Rocket is committed to working with and providing reasonable accommodation to individuals with physical and mental disabilities.  If you need special assistance or an accommodation while seeking employment, please call: 781-577-4321 or send an email to people@rocketsoftware.com.  We will make a determination on your request for reasonable accommodation on a case-by-case basis.

If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us!