Providence Health Plan caregivers are not simply valued – they’re invaluable. Join our team and thrive in our culture of patient-focused, whole-person care built on understanding, commitment, and mutual respect. Your voice matters here, because we know that to inspire and retain the best people, we must empower them. 

 

Providence Health Plan is calling an Associate Customer Care Coordinator, Medicaid who will:

Serve as a member of a service team that supports multiple regions and whose primary purpose is to provide Health Plan customers with outstanding, seamless service in a call center-based team environment Be Responsible for the first line of communication with a variety of customers, including existing and potential members, providers, internal departments and employers Provide detailed benefit quotes, eligibility and premium information on a broad portfolio of products Assist members in selecting medical homes and primary care physicians Educate members and providers in the appropriate use of health plan and clinic services Research and respond to claims and authorization inquiries Utilize knowledge of complex custom networks and resolve customer issues and concerns

Providence welcome 100% remote work for residents who reside in the following States: 

Oregon Washington

Please note the following important detail regarding this role: 

This position is affiliated with Providence Health Plan and will be tied to a location and compensation range in Salem, Oregon

Required qualifications for this position include:

2 years' experience working in a high-pressure customer facing service environment with a proven track record of learning and applying complex concepts Combined customer service experience may be defined as follows: 2 Years: Customer Service within a Healthcare Setting 2 Years: Healthcare: High Volume Call Center  2 Years: Healthcare: Claims 2 Years: Healthcare: Medical Billing / Insurance Verification 2 Years: Healthcare: Insurance Policy Support 2 Years: Healthcare: Benefits Advocacy 2 Years: Healthcare: Benefits 2 Years: Healthcare: Administrative Office 2 Years: Healthcare: Patient Care Services 2 Years: Banking 2 Years: Retail 2 Years: Healthcare: Certified Nursing Assistant  2 Years: Healthcare: Medical Assistant  2 Years: Healthcare: Home Health and Hospice  2 Years: Healthcare: Pharmacy 2 Years: Healthcare: Nutrition Services

Preferred qualification for this position includes:

Experience working with multi-line phone systems Experience working in customer service within a high-volume call center environment Experience working in customer service within a healthcare office environment (clinical, administration, back office, etc.) Experience working in customer service within an insurance environment

Why Join Providence Health Plan?

Our best-in-class benefits are uniquely designed to support you and your family in staying well, growing professionally and achieving financial security.  We take care of you, so you can focus on delivering our Mission of caring for everyone, especially the most vulnerable in our communities.

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