**Associate Customer Service Representative, B2B** _Work Mode: Remote_ **Location: ** Remote - United States **Opportunity** + Provide world class customer service to Customers while maintaining a positive, problem-solving approach + Serve as the main point of contact for domestic, international, wholesale, retail, and/or ecommerce Customers + Performs the following responsibilities within established policies, procedures, and parameters **Specific Responsibilities** + Learns and understands basic Customer Service processes + Lead point of contact for domestic, international, retail, and/or ecommerce customers. + Maintaining basic product and application knowledge is required to support order entry/management + Understands basic order fulfillment and physical distribution network principles + Learns, understands, and promotes self-service tools including KCIC, SharePoint, & EDI, effective at handling basic customer inquiries + Receives, prioritizes, and responds to customer inquiries via phone and e-mail.Inquiries may include inventory checks, purchase order status checks, list price inquiry, and/or product questions, questions about claims and/or returns, special pricing agreements, quotes + Project Support as required by Supervisor/Team Leader; focus areas include process improvement, cost reduction, and service improvement initiatives. + Within defined policies and procedures, the A-CSR is responsible for managing customer orders and claims, may include credit card transactions, changes, cancellations clearing order error logs, addressing pricing, order protocol, and quote related issues **Skills/Requirements** + High school diploma or GED required; Associates or bachelor’s degree preferred. + A minimum of two years total work experience is required, with 1+ years’ experience in Customer Service. + Comprehension of Microsoft Office suite is required to be successful in this position. + Completion of internal Brand Ambassador Program required within first 12 months of employment. **Work From Home Requirements (Equipment Provided)** + Applicant will secure and be responsible for paying their own internet expenses. + Daily access to hard-wired internet service via cable, fiber, or DSL with a minimum 10mbps service. Wired Ethernet connection that meets upload and download speed requirements as noted. Wi-Fi, dial up, satellite or cellular internet is not acceptable and cannot be used with Kohler systems. + All applicants will be required to have a separate confidential and distraction free workspace with no background noises. + Freedom from other responsibilities; you must be focused on delivering a world-class service experience. + Applicants will be required to work during their assigned shift time Monday - Friday between the hours of 7:00AM – 5:00PM. Closing shifts are required to stay online until 5:02PM. **_Applicants must be authorized to work in the US without requiring sponsorship now or in the future._** _The hourly range for this position is $17.30 - $21.65. The specific hourly rate offered to a candidate may be influenced by a variety of factors including the candidate’s experience, their education, and the work location. Available benefits include medical, dental, vision & 401k._ **Why Choose Kohler?** We empower each associate to #BecomeMoreAtKohler with a competitive total rewards package to support your health and wellbeing, access to career growth and development opportunities, a diverse and inclusive workplace, and a strong culture of innovation. With more than 30,000 bold leaders across the globe, we’re driving meaningful change in our mission to help people live gracious, healthy, and sustainable lives. **About Us** It is Kohler’s policy to recruit, hire, and promote qualified applicants without regard to race, creed, religion, age, sex, sexual orientation, gender identity or expression, marital status, national origin, disability or status as a protected veteran. If, as an individual with a disability, you need reasonable accommodation during the recruitment process, please contact kohlerjobs@kohler.com . Kohler Co. is an equal opportunity/affirmative action employer.