Sutherland is seeking enthusiastic and people-oriented professionals to join our dynamic team as Customer Support Consultants. We are a group of driven and hard-working individuals. If you are looking to build a fulfilling career and are confident you have the skills and experience to help us succeed, we want to work with you!

• Responsible for handling calls, emails and providing customer support
• Identify and relate with various customer needs and scenarios
• Provide customers with cutting-edge service in a friendly, confident, luxurious and knowledgeable manner
• Remain updated in client and internal processes, technology applications, utilities, and products
• Utilize various internal and client based tools and applications for customer management and servicing
• Conduct data entry, documentation, and case management
• Work and partner with others within a team-based environment
• Achieve and maintain required sales metrics and goals
• Adhere to company policies and procedures as described on the HR Handbook

• Fluent & highly polite in both Japanese & English language
• 2 years in college or equivalent
• For non-native Japanese speaker, possess at least JLPT N2 or BJT J2 certification
• Min 6 months experience working in a performance driven role with specific metrics/goals
• Min 1-year steady job experience in a customer oriented and/or sales role
• Min of six months experience in the hospitality industry
• Good keyboarding skills, both English & Japanese input
• Computer navigation skills and multi-tasking
• Knowledge of browsers (MS Internet Explorer, Mozilla Firefox, Google Chrome)
• Excellent research skills with proficiency in the usage of ‘search’ function