Azenta Inc.

At Azenta, new ideas, new technologies and new ways of thinking are driving our future. Our customer focused culture encourages employees to embrace innovation and challenge the status quo with novel thinking and collaborative work relationships.

All we accomplish is grounded in our core values of Customer Focus, Achievement, Accountability, Teamwork, Employee Value and Integrity

Job TitleAssociate Customer Support Scientist

Job Description

At Azenta, new ideas, new technologies and new ways of thinking are driving our future. Our customer-focused culture encourages employees to embrace innovation and challenge the status quo with novel thinking and collaborative work relationships. 

Azenta Life Sciences is a global leader in the life sciences space with headquarters in Burlington, MA, and offices and operations worldwide. We are a market leader in automated bio sample management solutions and genomic services across areas such as drug development, clinical and advanced cell therapies for the industry's top pharmaceutical, biotech, academic and healthcare institutions globally.   We provide unparalleled capabilities with our lab analysis, sample management and storage services, informatics software, and consumables, with the largest installed base managing over 1 billion samples globally.

Location: South Plainfield, NJ

This is a hybrid role that requires 3 days on-site.

Responsibilities:

Communicate with customers via phone, email, and live chat in a friendly and professional mannerReview and ensure accurate submission of general inquiry information for order/quote submissionMonitor on time delivery of supported genomics services and provide customers with status updatesFollow Standard Operating Protocol and guidance of supervisorsProvide consultation and troubleshooting for genomics servicesProvide support to related business units and Sales team regarding genomics servicesAssist with creating and completing internal projects to make the team more efficientAdditional tasks and responsibilities as assigned by supervisor

Qualifications:

Bachelor’s degree in Life Sciences or equivalent years of related experience requiredStrong background in molecular biology is preferredPrior customer service experience is preferredExcellent interpersonal skills; both verbal and written are essentialClosely follow Standard Operating Protocol (SOP)Functions well in a fast paced, customer-oriented environmentAbility to react to situations with a “sense of urgency”

EOE M/F/Disabled/Vet

If any applicant is unable to complete an application or respond to a job opening because of a disability, please email at HR.Recruiting@azenta.com for assistance. 

Azenta is an Equal Opportunity Employer. This company considers candidates regardless of race, color, age, religion, gender, sexual orientation, gender identity, national origin, disability or veteran status.