Excel as a Associate- Data and Control Management being a part of the Exception Control Management team at a globally innovative bank that cherishes creativity and excellence

Job Summary:

As an Associate- Data and Control Management in the Exception Control Management team, you will play a crucial role in the development, production, transformation, and delivery of data essential for Quality and Control management within Customer Service and Card Lending Services.  You will utilize user tools and workflows to process incoming data, ensuring its seamless integration into defined queue management systems.  You will collaborate with business units to build standard solutions and ensure processes are managed within business SLAs for optimal end-to-end results.

Job Responsibilities:

Facilitate the collection and documentation of the Inventory and Request Management (IRM) process by engaging with report developers and business leads to define and document report requirements. Ensure the completion and accuracy of Business Requirement Documents. Manage the execution of assigned processes to ensure adherence to process owners’ requirements. Oversee the Reporting and Analytics testing process, collaborating with requestors to complete necessary forms for closing out reporting development and implementation across Auto, Card, Retail, Digital, and Lending Services. Support partnerships with key stakeholders. Manage the requirements and implementation of reporting/processes. Build data views and extracts, preparing data for user consumption. Perform data mapping from source systems. Automate manual processes. Create ad hoc and production data reports ensuring all documentation is updated on data files. Develop and maintain effective working relationships with operational leaders and partners, both internal and external to Lending Services.

Required qualifications, capabilities, and skills:

Minimum 5 years of relevant experience in analysis in cards, retail, finance or other consumer-oriented business with large customer databases and minimum 3 years of experience in Visual Basic and Access databases, SQL and Alteryx Verify the correctness and completeness of work through multiple reviews and validation with relevant stakeholders or data sources. Ability to analyze data and communicate meaningful insights to leaders, delivering analytical solutions with a focus on practical, actionable business recommendations. Proficient in handling and prioritizing multiple responsibilities and tasks simultaneously. Excellent verbal and written communication skills with willingness and ability to learn and apply new skills and knowledge continuously. Strong working knowledge of Microsoft Office, including PowerPoint, Excel, Visio, and SharePoint. Demonstrate excellent analytical rigor and logical thinking with a continuous process improvement mindset. Ability to quickly understand technology-related issues and critically assess end-user impact. Knowledge of SQL programming and relational database design. Experience with Visual Basic and Access databases and Card/Lending platforms such as C3 (TSYS/Greenscreen) and ACAPS. Self-starter, extremely organized, and detail-oriented with a strong commitment to accuracy

Preferred qualifications, capabilities, and skills:

Experience with Business Intelligence platforms like Tableau, SAS, and Alteryx is a plus.