Description

You Lead the Way. We’ve Got Your Back.

At American Express, we know that with the right backing, people and businesses have the power to progress in incredible ways. Whether we’re supporting our customers’ financial confidence to move ahead, taking commerce to new heights, or encouraging people to explore the world, our colleagues are constantly redefining what’s possible — and we’re proud to back each other every step of the way. When you join #TeamAmex, you become part of a diverse community of over 60,000 colleagues, all with a common goal to deliver an exceptional customer experience every day.

Enterprise Digital & Data Solutions (EDDS) is companywide Centre of Excellence to provide Product & Data Solutions. The Enterprise Comms & MarTech Experiences (ECMX), a global organization that sits within EDDS and is responsible for providing Digital best-in-class Customer Experience globally. As part of the portfolio, one of the remits is to provide Communications Centre of Excellence with the charter of driving high quality, customer-servicing communication experience.

The open role is for Enterprise Communication Enablement and Transformation (ECET) team under ECMX, the open role focuses on Financial Crime Transformation (FCT) to deliver servicing communications for FCT globally. As part of this team, the emphasis is on enhancing customer engagement, satisfaction, and operational efficiency by providing best-in-class communication experiences across multiple channels (Paper, Email, SMS, and Mobile App Push Notifications).

We are looking for a highly motivated individual, who can help achieving the delivery targets for Communications (including but not limited to Paper, Email, SMS and Mobile App Push Notifications).

 

Core Responsibilities:

•      Building templates on the inhouse platform -Raven.

•      Identify issues, perform root cause analysis, and lead corrective actions.

•      Create solutions to complex technical challenges across various platforms, systems of record, and teams, to deliver scalable and innovative capabilities.

•      Collaborate with Testing teams for E2 testing and validations.

•      Support Platform Health initiatives and contribute to Tech Debts

•      Ensures all work is carried out and documented in accordance with required standards, methods and procedures.

•      Manage all stakeholders, streamline, and standardize process, drive process efficiencies, lead adhoc projects and adhoc requests, mobilize the team and drive customer satisfaction.

 

 

 

Minimum Qualifications:

·       2+ years’ experience working in an Agile product development environment.

·       Demonstrates previous experience on Comms platform development.

·       Experience on any previous migration projects will be a plus.

·       Proven track record of shaping the product vision and delivering digital capabilities.

·       Highly collaborative team player with strong communication skills.

Technical Skills/Capabilities:

Java, Javascript, JSON, XMLs, API (preferred), Jenkins, Jira, Github co-pilot

 

Academic Background:

·       Bachelor's Degree plus 2+ years of experience in Java & Comms Platforms(preferred)

·       Strong understanding of rules/logics, analytical approach

·       Preferred leadership skills with ability to build relationships

·       Demonstrated strategic thinking, proven ability to drive results and robust problem-solving skills

We back our colleagues and their loved ones with benefits and programs that support their holistic well-being. That means we prioritize their physical, financial, and mental health through each stage of life. Benefits include:

Competitive base salaries  Bonus incentives  Support for financial-well-being and retirement  Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location)  Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need  Generous paid parental leave policies (depending on your location)  Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)  Free and confidential counseling support through our Healthy Minds program  Career development and training opportunities

American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law.  

Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.