Job Summary

Job Description

What is the opportunity?

The Associate Director, Dealer Relations & Industry Liaison will be responsible for managing and building strong relationships between RBCIS and the dealer community in Canada on behalf of our clients to win as One RBC. This role is a key influencer and point of contact, problem resolution for Shareholder Services. This role brings significant industry technical expertise and a deep working knowledge of all client activities and touch points across all key stakeholders.

What will you do?

Participate in and influence industry working groups (i.e. IFIC, Fundserv etc) to increase the profile in Canada and gain competitive advantage for RBCI&TS and our clients.In collaboration with the Shareholder Services Senior Management Team, will be accountable to bring significant knowledge of industry/market trendsA key part of this role is to ensure dealer satisfaction by promoting a high degree of confidence in RBC IS and our clients so that we are deemed the preferred choice and easy to conduct business with, resulting in increased market share and profitability.Organize Dealer Visits, Dealer Surveys and initiatives to increase automation.

What do you need to succeed?

Must-have

Understanding of investment industry, dealers and clients requirements and trendsKnowledge of regulatory requirements in the Investment Industry 7 years + of progressive financial services experienceExperienced in Issues escalation and resolution which includes the ability to solve complex issues

Nice-to-have

Experience with RBC service offeringsExperienced in Issues escalation and resolution which includes the ability to solve complex issuesUnderstanding of risk assessment related SHS business and industry standards 

What’s in it for you?

We thrive on the challenge to be our best, progressive thinking to keep growing, and working together to deliver trusted advice to help our clients thrive and communities prosper. We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual.

Excellent exposure to communicate with various business partners and stakeholders in Investor Services and within other platforms as appropriateWorking with an exciting, close-knit, supportive & dynamic groupOpportunity to collaborate with other business segments within the bankExcellent career development and progression opportunitiesA comprehensive Total Rewards Program including bonuses and flexible benefitsCompetitive compensation

Job Skills

Customer Service Management, Detail-Oriented, Investment Management, Investment Operations, Investment Reporting, Operational Risks, Order Processing, Product Services, Quality Management, Risk Management

Additional Job Details

Address:

RBC CENTRE, 155 WELLINGTON ST W:TORONTO

City:

TORONTO

Country:

Canada

Work hours/week:

37.5

Employment Type:

Full time

Platform:

WEALTH MANAGEMENT

Job Type:

Regular

Pay Type:

Salaried

Posted Date:

2025-02-28

Application Deadline:

2025-03-11

Note: Applications will be accepted until 11:59 PM on the day prior to the application deadline date above

Inclusion and Equal Opportunity Employment

At RBC, we embrace diversity and inclusion for innovation and growth. We are committed to building inclusive teams and an equitable workplace for our employees to bring their true selves to work. We are taking actions to tackle issues of inequity and systemic bias to support our diverse talent, clients and communities.
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We also strive to provide an accessible candidate experience for our prospective employees with different abilities. Please let us know if you need any accommodations during the recruitment process.

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Expand your limits and create a new future together at RBC. Find out how we use our passion and drive to enhance the well-being of our clients and communities at jobs.rbc.com.